Han-Dee Hugo's #260-Assistant Store Manager

Sampson-bladen Oil Company Incorporated; Germanton (NC); On-site; USD 15,911 - 22,661; Full time

Job summary

Sampson-bladen Oil Company Incorporated is seeking a full-time Customer Service Representative in Germanton, NC. The role includes assisting customers, managing transactions, and training new employees. Ideal candidates will have a high school diploma and strong customer service skills.

Responsibilities consist of operating POS systems, managing customer complaints, and maintaining store standards. Candidates must demonstrate effective communication and basic math abilities.

Qualifications

• High School Diploma, GED, or equivalent.
• Ability to read and interpret documents and manuals.
• Basic math proficiency is required.

Responsibilities

• Perform duties as a Customer Service Representative.
• Assist with recruiting and training new candidates.
• Operate Point of Sale equipment and handle transactions.

Skills

Customer service

Basic math proficiency

Leadership

Effective communication

Basic computer skills

Education

High School Diploma or GED

Job description

Job Details

Location: HH260 – Germanton, NC 27019

Position Type: Full Time

Salary Range: $14.00 Hourly

Job Shift: Any

Job Category: Retail

Responsibilities

• Perform all duties of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy and Procedures Manual.
• Assist the Manager with recruiting and training new CSR candidates.
• Operate Point of Sale equipment, credit/debit cards, lottery, lotto, ATMs, fuel dispensers, and handle necessary paperwork.
• Serve as an ambassador for SBOC/Han‑Dee Hugo’s, championing the company’s values and mission statement.
• Address customer complaints professionally and in a timely manner.
• Communicate effectively and promote teamwork within the store.
• Provide leadership for CSRs, setting a positive customer experience tone in the presence and absence of the Store Manager.
• Assist the Manager with store paperwork, scheduling, cash and inventory controls, maintaining cash levels, and preparing bank deposits.
• Support merchandising and stocking duties.
• Report maintenance issues and ensure safety procedures are followed, including activation of emergency controls, handling spills, using fire extinguishers and emergency shut‑offs.
• Ensure the store is clean, ready for inspection, and that all employees follow uniform and safety rules.
• Encourage upselling and perform protective pricing practices.
• Participate in all scheduled training meetings.
• Verify surveillance camera operation before shift end and report any issues to the Manager.
• Maintain safety and security of employees while they are on duty.
• Work flexible hours, including nights, holidays, weekends, and “on call” status as required.

Qualifications

• High School Diploma, GED, or equivalent.
• Previous success as a Customer Service Representative at SBOC/Han‑Dee Hugo’s.
• Ability to read and interpret documents and departmental manuals.
• Ability to present information effectively in one‑to‑one and small group settings.
• Basic math proficiency, including addition, subtraction, multiplication, division, and calculation of percentages and discounts.
• Understanding of cash and inventory control procedures and basic accounting functions.
• Basic computer skills.
• Mental and physical ability to perform emergency procedures.