Store Lead — Coaching & Customer Experience

Men's Wearhouse; Selma (NC); On-site; USD 28,000 - 32,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in guiding daily store operations, coaching the team, and delivering outstanding customer experiences. You will be the manager on duty, responsible for opening/closing procedures and achieving sales and service objectives.

You will lead by example, recruit and train staff, and leverage store reports to drive decisions that improve performance and brand compliance.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Partner with Store Manager to support store team members in achieving sales and service goals.
• Coach and develop team to create an engaging and inclusive selling environment.
• Drive operational excellence and staffing alignment when on duty.
• Lead store processes to ensure brand standards and customer experience.
• Contribute to recruitment and onboarding efforts and communicate priorities to staff.

Skills

Retail experience

Leadership

Communication

Coaching

Training

Technology proficiency

Tools

POS System

Microsoft Office

Video conferencing

Job description

Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in guiding daily store operations, coaching the team, and delivering outstanding customer experiences. You will be the manager on duty, responsible for opening/closing procedures and achieving sales and service objectives.

You will lead by example, recruit and train staff, and leverage store reports to drive decisions that improve performance and brand compliance.