Store Lead & Client Experience Coach

Lilly Pulitzer; Orlando (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Overtime eligible

Employee benefits

Job summary

Lilly Pulitzer in Orlando is hiring an Associate Manager to support daily store operations, sales, client experience, scheduling, and asset protection. You will oversee a division of responsibility, coach team members, and help drive performance to meet daily goals.

The role requires at least 2 years in fashion/retail, strong communication, and the ability to lead a busy environment. This is a full-time, in-store position with overtime eligibility and benefits.

Qualifications

• A minimum of 2 years’ experience, preferably in the fashion or retail industry.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

Responsibilities

• Focus on achieving and exceeding daily sales goals using KPI metrics.
• Utilize company training tools and digital platforms to drive sales.
• Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.
• Oversee the assigned division of responsibility and be accountable for results.
• Communicate company emails, initiatives, and announcements to the store team.
• Provide in the moment coaching with clear, concise feedback.
• Ensure associates participate in team selling and work toward an exceptional client experience.
• Maintain accuracy in cash transaction management according to operating procedures.
• Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.
• Safeguard the assets of the store.

Skills

Customer service

Leadership

Communication

Problem-solving

Multi-tasking

Tools

Microsoft Office

Apple technology

XStore

Tulip

Job description

Lilly Pulitzer in Orlando is hiring an Associate Manager to support daily store operations, sales, client experience, scheduling, and asset protection. You will oversee a division of responsibility, coach team members, and help drive performance to meet daily goals.

The role requires at least 2 years in fashion/retail, strong communication, and the ability to lead a busy environment. This is a full-time, in-store position with overtime eligibility and benefits.