Store Lead

LS Solutions; Leesburg (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

LS Solutions, in Leesburg, VA, is seeking a Store Lead to oversee daily operations in a mission-driven music and arts retail environment. You will serve as a keyholder, supervise front-line staff, and ensure outstanding customer service for students, parents, and educators.

You will drive sales across instruments, rentals, repairs, accessories, and music lessons; manage inventory accuracy and visual merchandising; and collaborate with education and service teams to grow the lesson program and

Qualifications

• Proven retail leadership and customer service mindset.
• Strong sales capability and knowledge of music products/services.
• Ability to manage inventory and maintain merchandising standards.
• Excellent problem-solving and communication skills.
• Collaborative approach to working with internal education and service teams.

Responsibilities

• Supervise and support retail team members to deliver a high-quality customer experience.
• Drive sales across instruments, rentals, repairs, accessories, and music lessons.
• Manage inventory accuracy and maintain effective visual merchandising standards.
• Support growth of the lesson program and coordinate with store and service teams.
• Resolve customer concerns and ensure issues are handled professionally.
• Collaborate with school service teams to support music education in the community.
• Meet performance and service goals through consistent leadership and execution.

Skills

Retail leadership

Customer service mindset

Sales capability

Music product knowledge

Inventory management

Merchandising standards

Problem-solving

Communication skills

Collaborative with education/service

Job description

Store Lead (Music & Arts Retail)

Lead daily operations in a mission-driven music retail environment. Serve as a keyholder, oversee front-line staff, and ensure outstanding customer service for students, parents, and educators.

Key Responsibilities

• Supervise and support retail team members to deliver a high-quality customer experience.
• Drive sales across instruments, rentals, repairs, accessories, and music lessons.
• Manage inventory accuracy and maintain effective visual merchandising standards.
• Support growth of the lesson program and coordinate with store and service teams.
• Resolve customer concerns and ensure issues are handled professionally.
• Collaborate with school service teams to support music education in the community.
• Meet performance and service goals through consistent leadership and execution.

Qualifications & Skills

• Proven retail leadership and customer service mindset.
• Strong sales capability and knowledge of music products/services.
• Ability to manage inventory and maintain merchandising standards.
• Excellent problem-solving and communication skills.
• Collaborative approach to working with internal education and service teams.