Store Key Holder: Lead & Deliver Great Customer Service

Petco Animal Supplies, Inc.; Grapevine (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to join our store leadership team in a hands-on role that drives daily operations and customer service excellence.

You will supervise partners, open and close the store, and act as the main contact when management is not present. Responsibilities include leading on the sales floor, resolving issues in real time, maintaining merchandising standards, and supporting inventory activities to ensure a safe, welcoming environment for pets, pet

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Provide guidance and direction to partners during assigned shifts.
• Lead on-the-floor operations to deliver a great customer experience.
• Support merchandising standards and inventory tasks to maintain planograms and pricing accuracy.

Skills

Retail leadership

Problem-solving

Communication

Interpersonal skills

Multitasking

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to join our store leadership team in a hands-on role that drives daily operations and customer service excellence.

You will supervise partners, open and close the store, and act as the main contact when management is not present. Responsibilities include leading on the sales floor, resolving issues in real time, maintaining merchandising standards, and supporting inventory activities to ensure a safe, welcoming environment for pets, pet