Store Key Holder

Personalization Mall; Medford (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

Harry & David Country Village Store seeks a Key Holder/Sales Associate to join our retail team. The Keyholder acts as a Sales Associate and leads the crew in the absence of a Store Manager, overseeing daily operations and service quality.

Responsibilities include opening/closing, securing assets, assisting with recruitment and coaching, driving sales with passion, maintaining product knowledge, and merchandising. You’ll manage inventory, follow safety policies, and handle POS transactions.

Qualifications

• Retail experience with exceptional customer service.
• Ability to multitask in a fast-paced environment.
• Availability to work varied shifts, including weekends.

Responsibilities

• Lead the sales team and oversee day-to-day store operations in the absence of a manager.
• Open and close the store and secure all assets.
• Assist management with recruitment, training, and coaching.
• Drive sales by following guidelines and actively selling with enthusiasm.
• Maintain product knowledge and merchandising according to directives.
• Assist in floor sets, pricing, signage, and promotional activities.
• Participate in inventory and expense management, minimizing waste.
• Follow policies and ensure a safe work environment.
• Ring transactions via POS, upsell add-ons, and promote the Preferred Customer Program.
• Pursue local Business-to-Business sales opportunities.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Harry & David Country Village Store is looking for a Key Holder/Sales Associates to join our retail team!

The Keyholder performs the duty of a Sales Associate, and in the absence of a Store Manager or Assistant Manager, is responsible for the leadership of the sales team and day-to-day operations of the store.

Responsibilities

• Lead the sales team and oversee the day-to-day operations of the store (in the absence of a Store Manager or Manager).
• Responsible for opening and closing the store, and securing all store assets.
• Assist store management in recruitment, training, and coaching efforts.
• Drive sales in the store by following sales guidelines and procedures including sampling and selling products with passion and enthusiasm, and providing exceptional customer service.
• Maintain product knowledge and stay abreast of changes in product assortment.
• Assist in executing floor sets, pricing, signage, promotional activities and other merchandising strategies according to company directives.
• Participate in the management of store’s inventory and expense items, including minimizing product waste.
• Follow established policies, practices, and procedures including quality, sanitary, and safety guidelines. This includes compliance with all federal, state, and local laws and maintaining a safe work environment.
• Foster the brand image and reputation through impeccable personal presentation and attitude.
• Ring customer transactions using the POS system, actively sell add-ons at the cash wrap, and execute the Preferred Customer Program. Follow proper cash handling procedures.
• Pursue Business to Business sales opportunities in the community according to established procedures.
• Other duties as assigned.

Requirements

Education - High school diploma or equivalent preferred.

Experience - Top candidates for this position will have retail experience providing exceptional customer services and performing multiple tasks in a fast paced environment.

Special Requirements

• Frequent walking, standing, bending, stooping, sitting, crawling and lifting.
• Ability to stand 8-10 hours per day.
• Ability to lift, push or pull up to 30 pounds on a frequent basis.
• May work in a cooler/freezer environment.
• May be required to make bank deposits.
• This position requires a background investigation.

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