Store Install Coordinator

Dillard's; Little Rock (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

Dillard's is seeking an Endpoint Services professional to install POS software/hardware, test and troubleshoot store workstations, and perform proactive maintenance. This role involves documentation, on-site store visits, and collaboration with field techs and store engineers.

Expect travel to stores and occasional out-of-state trips. The ideal candidate will have strong communication, multitasking ability, and at least four years of experience in retail IT or store environments, with the

Qualifications

• Authorization to work in the United States without sponsorship.
• Ability to work onsite at Corporate Headquarters in Little Rock, AR.
• Ability to lift 40 lbs.
• Ability to stand for long periods.
• Be able to multitask different projects at the same time.
• Excellent communication skills - oral and written.
• Minimum 4 years of experience in store or in IT field.

Responsibilities

• Install POS software and hardware, perform troubleshooting and issue resolution.
• Maintain store floor plans, POS configurations and switch configs.
• Communicate with store personnel and engineers on store demands and projects.
• Support software/hardware deployments, scheduling and store notifications.
• Load operating systems and install/repair applications.
• Resolve store workstation and POS tickets.
• Travel to stores for hardware/software installations.
• Create and maintain documentation for stores and projects.
• Review software changes with QA before testing.
• Assist other team members and support on-site or remotely.

Skills

Communication skills

Team player

Multitasking

Attention to detail

Flexibility

Willing to travel

Job description

THE OPPORTUNITY

Dillard's is looking for an energetic individual to fill a position in Endpoint Services. This individual will be involved in all installations of Point of Sale software and hardware, software testing, troubleshooting, and resolving issues with store workstations and Point of Sale. This individual will also be responsible for proactive maintenance tasks, store and project-related documentation, and some on-site store trips when necessary.

THE TEAM

The Install team is a highly motivated team that works closely with numerous departments as well as with outside vendors. The Install team is the 'go-to' team for major equipment swaps pertaining to store equipment and is a key player in the installation of the equipment. Weekly reports are generated and emailed to all stores to assist with offline POS and workstations. Deadlines must be met to keep projects flowing smoothly.

WHAT YOU WILL DO

• Responsible for a range of stores to keep accurate records of floor plans, Point of Sale configurations and switch configurations
• Communicate with store personnel and store engineers on specific store demands and special in-store projects
• Support software and hardware deployments, assist in scheduling and store notification
• Use available tools to load Operating Systems and to install/repair applications
• Resolve store workstation and POS related Tickets
• Support of remote events: scheduling, managing devices and installations
• Support new store openings and remodels
• Mark floor plans, configuration charts, etc.
• Travel to stores as required for the installation of hardware and software
• Work directly with field techs, electricians and construction crews on-site and/or remotely in stores
• Review software changes with quality assurance analysts and developers prior to testing
• Create and maintain all documentation for Stores: build instructions, installation manuals, store visit documents, new store folders, wire manuals, conversion manuals, etc., some documents are for department use only, some are for stores and other departments
• Assist other team members on all projects
• Occasional travel out of state may be required
• Utilize advanced AI software to optimize records, facilitate automated repair sequences, and improve overall operational flow.

THE "MUST-HAVES"

• Authorization to work in the United States without sponsorship
• Ability to work onsite at Corporate Headquarters in Little Rock, AR
• Ability to lift 40 lbs.
• Ability to stand for long periods of time
• Team player
• Flexible work hours
• Willing/able to travel whenever necessary
• Excellent communication skills - oral and written
• Be able to multitask different projects at the same time
• Quick learner with attention to detail
• Minimum 4 years of experience in store or in IT field

THE "NICE-TO-HAVES"

• Knowledge of Google email
• Knowledge of Google spreadsheets and documents
• Knowledge of Microsoft Office products
• Pleasant and even-tempered with a pleasant telephone manner

Location & Hours: This is a full-time, on-site position located at our Little Rock, Arkansas headquarters. A high level of attendance is required as an essential function of this position.

No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position