Field Installation Technician

Truno; San Antonio (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Truno is seeking a Field Installation Technician to help build out, maintain, and troubleshoot our infrastructure. The role involves frequent travel to install, service, troubleshoot, and repair machines and related equipment.

The technician will manage and monitor systems, install and test operating systems, configuration, and tools, and work with on-site users to determine requirements. The position requires independent decision-making and a flexible schedule, including weekends and nights.

Qualifications

• Basic computer skills required.
• Excellent oral and written communication.
• Ability to think, learn, and solve problems quickly.
• Must be able to work independently with limited supervision.
• Capable of multitasking and staying organized.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers.
• Analyze site conditions and system requirements, consult with on-site users to develop and execute installation plans.
• Test and validate equipment connections and functionality to ensure proper installation.
• Liaise with vendors and IT personnel for problem resolution.
• Assist in improving the installation and setup process.
• Maintain security, backup, and redundancy strategies.
• Document service and installation actions via forms/reports and logs.
• Travel for continued training and specialized product training.
• Maintain rapport with customers, examine complaints, and propose improvements.
• Provide on-site service, support, installation, and training as needed.
• Make independent on-site decisions regarding system implementation.
• Work a schedule that may include weekends, nights, and early mornings.

Skills

Basic computer skills

Communication skills

Independent work

Multitasking

Organizational skills

Problem solving

Tool proficiency

Education

High School Diploma or equivalent

Bachelor's degree

Tools

POS systems

Networking

Job description

SUMMARY

The Field Installation Technician will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. As part of a skilled engineering team, this role involves frequent travel to install, service, troubleshoot, and repair machines and other technical equipment.

The Field Installation Technician is responsible for managing and monitoring systems and infrastructure while installing, configuring, testing, and maintaining operating systems, application software, and system management tools. This individual analyzes site conditions and consults with on-site users to determine system requirements, working independently to make field-based decisions on system implementation. This role requires extensive travel and the ability to work a flexible schedule.

RESPONSIBILITIES

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
• Test and validate equipment connections and functionality to ensure proper installation
• Liaise with vendors and other IT personnel for problem resolution
• Assist in the continuous improvement of the installation and set-up process
• Maintain security, backup, and redundancy strategies
• Document service and installation actions by completing forms/reports and expense logs
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintain customer confidence by keeping service information confidential
• Provide service, support, installation, and training to customers, if necessary
• Make independent decisions on site pertaining to system implementation
• Work a flexible schedule that may include weekends, nights, and early mornings

QUALIFICATIONS

Education

• High School Diploma or equivalent (required)
• Bachelor's degree (preferred)

Experience

• One to three years related experience and/or training: or equivalent combination of education and experience (required)
• Familiarity with Microsoft Office products (required)
• Experience in general retail, grocery, and/or foodservice industries (preferred)
• Point of Sale and networking experience (preferred)

Skills & Knowledge

• Basic computer skills
• Dress professionally and appropriately
• Excellent oral and written communication
• Ability to think, learn, and solve problems quickly
• Must be able to work independently and with limited supervision
• Capable of multitasking
• Exceptional organization skills
• Willingness and ability to learn new systems and retain technical knowledge
• Mechanical proficiency with the ability to use hand and power tools

Requirements

• Ability and availability to travel weekly
• Willingness to work flexible schedules, including nights, early mornings, weekends, and overnight installations
• Availability to travel any night during the week, including occasional Sunday travel
• Real ID for frequent air travel; passport preferred but not required