Equipment Services Supervisor

Dillard's; Olathe (KS); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

On-site at Olathe KS HQ

No sponsorship available

Job summary

Dillard's is seeking an on-site Equipment Service Technician in Olathe, KS, to diagnose hardware issues, coordinate repairs, and ensure prompt support for stores and distribution centers. The role involves installing, configuring, and maintaining printers, workstations, and UPS systems, with strong collaboration with teams to ensure reliable equipment performance.

The position requires lifting up to 50 lbs, occasional travel, and the ability to work independently or with a team in a full-time,

Qualifications

• Authorization to work in the United States without sponsorship.
• Ability to perform physical tasks including lifting and moving equipment.
• Basic hardware troubleshooting skills.

Responsibilities

• Provide technical support for distribution center operations and local Dillard's stores.
• Install, configure, maintain, and troubleshoot printers, workstations, and UPS systems.
• Manage inbound/outbound movement of equipment with accurate tracking and inventory control.
• Diagnose and resolve hardware issues to minimize downtime.
• Coordinate equipment repairs, replacements and deployments with asset records.
• Collaborate with store personnel and distribution center teams for reliable equipment performance.

Skills

Hardware troubleshooting

Independent worker

Team collaboration

Positive attitude

Ability to lift 50 lbs

Willingness to travel

Education

A+ Certification (Preferred)

Tools

Printer maintenance

UPS equipment

Job description

THE OPPORTUNITY

This role provides the opportunity to diagnose equipment issues, coordinate repairs, and ensure the local Dillard's Distribution Center and Dillard' stores receive prompt support to keep equipment operating efficiently.

THE OPPORTUNITY

This role provides the opportunity to diagnose equipment issues, coordinate repairs, and ensure the local Dillard's Distribution Center and Dillard' stores receive prompt support to keep equipment operating efficiently.



THE TEAM

This role is part of the Equipment Service Team within the Dillard's Information Technology Department. This team supports all of the Dillard's store point of sale equipment, while providing onsite support to the local Dillard's Distribution Centers.



WHAT YOU WILL DO

• Provide technical support for distribution center operations and local Fort Worth Carrier shipped Dillard's stores.
• Install, configure, maintain, and troubleshoot thermal printers, laser printers, workstations, and Uninterruptible Power Supply systems.
• Manage the inbound and outbound movement of equipment, ensuring accurate tracking, inventory control, and timely distribution to local Fort Worth Carrier stores.
• Diagnose and resolve hardware issues to minimize downtime and maintain operational efficiency.
• Coordinate equipment repairs, replacements, and deployments while maintaining accurate asset records.
• Work closely with store personnel and distribution center teams to ensure reliable equipment performance and timely issue resolution.
  
  
  
  

THE "MUST-HAVES"

• Authorization to work in the United States without sponsorship
• The usual and customary methods of performing the job's functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity
• Self-motivated with a positive attitude.
• Ability to work independently and/or with a team.
• Ability to lift 50lbs.
• Available to travel on occasion.
• Basic hardware troubleshooting skills
  
  

THE "NICE-TO-HAVES"

• A+ Certification Preferred
• Will be required to pass the A+ certification tests within six months of hire date.
  
  
  

Location & Hours: This is a full-time, on-site position located at our Olathe KS headquarters. A high level of attendance is required as an essential function of this position.

No immigration sponsorship (ex. H-1B, TN, STEM OPT) is available for this position