Store-in-Store Manager

T-Mobile; Columbus (OH); On-site; USD 46,000 - 85,000; Full time

Job summary

T-Mobile is seeking a Store-in-Store Manager in Columbus, Ohio, to lead a team in delivering exceptional customer experiences and driving sales. The role requires strong leadership, sales management skills, and a passion for technology. The manager will ensure the team is knowledgeable and engaged while meeting performance goals within a dynamic retail environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Tuition Assistance

Qualifications

• 2-4 years management experience in retail sales required.
• 2-4 years sales & sales management experience required.

Responsibilities

• Lead a team of Mobile Experts and manage store operations.
• Engage proactively with customers and build sales funnel.
• Build strong relationships with Store-in-Store partner leadership.

Skills

Communication

Customer Service

Store Management

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Store-in-Store Manager is a key member of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations. They lead a team of Mobile Experts, creating energy and excitement around our products and services. They thrive in a high-traffic environment, continuously evolving with technology innovations, customer needs, and the retail experience. The manager builds and deepens customer relationships through meaningful interactions, ensuring exceptional customer experiences while meeting performance goals.

Job Responsibilities

1. Leadership: Infuse passion for customers in Mobile Experts, conduct observations and provide feedback, manage customer flow, stay current on products, and create best practices. Ensure team knowledge of store systems and communications, deliver financial results, manage expenses, and oversee store operations, including opening/closing procedures. Manage team performance through coaching, recruiting, and scheduling. Lead by example with up-to-date product knowledge and training compliance.
2. Sales and Customer Engagement: Engage proactively with customers, educate them about products and services, and leverage digital tools during interactions. Follow up with customers, build a sales funnel, and ensure data security. The manager must be on-site, actively engaging with customers.
3. Account Partnership: Build strong relationships with Store-in-Store partner leadership and nearby sales teams to drive customer success and referrals.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years management experience in retail sales (Required)
• 2-4 years sales & sales management experience (Required)

Knowledge, Skills, and Abilities

• Excellent communication skills
• Proficiency in Microsoft Office
• Store management and operations expertise
• Exceptional customer service skills

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulations

DOT Regulated Position: No

Safety Sensitive Position: No

Compensation

Total Target Cash Pay Range: $62,400 - $112,600, inclusive of incentives. Base Pay Range: $46,800 - $84,450. Actual pay varies based on location, qualifications, and experience. For specific pay ranges by location, visit this link.

Benefits

Our benefits include medical, dental, vision insurance, 401(k), stock grants, stock purchase plan, paid time off, holidays, parental leave, family benefits, tuition assistance, disability insurance, voluntary insurance options, and discounts on mobile services and internet. Learn more at www.t-mobilebenefits.com.

Growth and Inclusion

We support career growth and diversity, living our values of inclusion and equal opportunity. For accommodations during the application process, contact [e-mail] or call 1-844-873-9500.