Store-in-Store Manager

T-MOBILE USA, Inc.; Hilliard (OH); On-site; USD 46,000 - 113,000; Full time

Job summary

A leading telecommunications company is seeking a Store-in-Store Manager to lead a team, engage customers, and ensure exceptional service in a dynamic retail environment. This role requires strong leadership skills and a passion for customer engagement. The ideal candidate will thrive in a high-traffic setting and adapt to evolving retail experiences while meeting performance goals. Join a company that values diversity and offers extensive benefits and growth opportunities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Parental Leave

Tuition Assistance

Discounts on Mobile Services

Pet Insurance

Qualifications

• 2-4 years retail management and sales experience required.

Responsibilities

• Inspire Mobile Experts and manage customer flow.
• Engage customers and educate them about products.
• Build relationships with partner leadership.

Skills

Communication

Customer Service

Store Management

Sales

Microsoft Office

Education

High School Diploma/GED

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU!

Our Total Rewards Package ensures that employees receive the same big love we give our customers. All team members get a competitive base salary and compensation package—this is Total Rewards. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round financial coaching. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Store-in-Store Manager is a vital part of the Retail Team, responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is key. They lead a team of Mobile Experts, creating energy and excitement around our products and services. They thrive in a high-traffic environment, continuously adapting to technological innovations, customer needs, and evolving retail experiences. The manager builds and deepens customer relationships through meaningful interactions, ensuring exceptional service while meeting performance goals.

Job Responsibilities

• Leadership: Responsible for inspiring Mobile Experts with a passion for customers, conducting observations and providing feedback, managing customer flow, and ensuring team knowledge of products, services, and store systems. They oversee store operations, including opening/closing, coaching, scheduling, and maintaining store standards.
• Sales and Customer Engagement: Engage proactively with customers, educate them about products and services, and leverage digital tools during interactions. Build a sales funnel, follow up with customers, and ensure a high-quality customer experience on-site.
• Account Partnership: Build strong relationships with Store-in-Store partner leadership and nearby sales teams to drive mutual success and referrals.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years retail management and sales experience (Required)

Knowledge, Skills, and Abilities

• Excellent communication skills
• Proficiency in Microsoft Office
• Store management and operations expertise
• Exceptional customer service skills

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Additional Details

Travel: No
DOT Regulated: No
Safety Sensitive: No

Total Target Cash Pay Range: $62,400 - $112,600, including incentives. Base Pay Range: $46,800 - $84,450. Actual pay depends on location, qualifications, and experience.

Benefits

Full-time and part-time employees are eligible for medical, dental, vision, 401(k), stock grants, paid time off, holidays, parental leave, family benefits, tuition assistance, and various voluntary insurance options. Employees also receive discounts on mobile services and home internet, pet insurance, and transit programs. Learn more at www.t-mobilebenefits.com.

Growth and Inclusion

We promote career growth and value diversity. T-Mobile is an Equal Opportunity Employer. For reasonable accommodations, contact [e-mail] or call 1-844-873-9500.