Store-in-Store Manager

T-MOBILE USA, Inc.; Columbus (OH); On-site; USD 46,000 - 85,000; Full time

Job summary

A leading telecommunications company seeks a Store-in-Store Manager to drive customer engagement and manage a sales team. This role involves leading by example, ensuring exceptional customer experiences, and achieving sales targets. The ideal candidate will have retail management experience and a passion for technology and customer service.

Benefits

Medical

Dental

Vision

401(k)

Stock plans

Paid time off

Holidays

Parental leave

Tuition assistance

Voluntary insurance options

Qualifications

• 2-4 years management experience in retail sales required.
• 2-4 years sales and sales management experience required.

Responsibilities

• Lead a team of Mobile Experts to enhance customer experiences.
• Engage with customers and ensure satisfaction through sales.
• Build strong relationships with Store-in-Store partners.

Skills

Effective communication skills

Customer service excellence

Education

High School Diploma/GED

Bachelor's Degree

Tools

Microsoft Office

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They do it the right way, are skilled at identifying customer needs, and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.

Job Responsibilities

1. Leadership: Responsible for infusing every Mobile Expert, Store-in-Store with a passion for its customers by thoroughly orienting and grounding them to a standard of Loving Our Customers. Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations. Effectively manage customer flow/wait time. Keep current on products, services and promotions. Create competitive best practices amongst the Mobile Expert team while being customer obsessed, passionate, friendly, and engaging with customers. Coach Mobile Experts to match the pace of the customer, connect on a personal level, build rapport, trust, and loyalty with every interaction, and to be committed to providing exceptional service, and to exceeding customer expectations. Ensure team knowledge of store systems and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits. Responsible for overall customer experience, sales, labor, service, growth, and revenue. Share feedback to improve sales, performance, customer experience, and standard operating procedures. Lead store operations, including opening/closing procedures. Supervise sales team, including coaching, feedback, recruiting, development, performance management, and scheduling. Lead by example, staying updated on products, services, training, and leadership practices. Ensure team completes training and maintains store standards.
2. Sales and Customer Engagement: Proactively engage with customers in a highly visible environment. Make customers feel comfortable and welcomed while educating them about products and services. Ensure customer satisfaction through best-in-class experiences by building loyalty. Leverage digital tools during interactions. Identify customer needs and use solution-based selling techniques. Follow-up, build a sales funnel, and manage customer data securely. The role requires on-site engagement with customers in sales and service transactions.
3. Account Partnership: Build strong relationships with Store-in-Store partner leadership and nearby sales teams to drive successful customer outcomes and referrals.

Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)

Knowledge, Skills, and Abilities

• Effective communication skills
• Proficiency with Microsoft Office
• Store management and operations
• Customer service excellence

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

Position is not DOT regulated or safety sensitive.

Compensation

Total Target Cash Pay Range: $62,400 - $112,600, inclusive of incentives
Base Pay Range: $46,800 - $84,450
The actual pay depends on location, qualifications, and experience.

Benefits

Includes medical, dental, vision, 401(k), stock plans, paid time off, holidays, parental leave, family support, tuition assistance, and voluntary insurance options. Additional discounts and programs are available. For details, visit www.t-mobilebenefits.com.

Growth and Equal Opportunity

We support career growth and are committed to diversity and equal opportunity. For accommodations, contact [e-mail] or call 1-844-873-9500.