Store Growth Leader – Guest Experience & Sales

Victra - Verizon Authorized Retailer; Fayetteville (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

Referral Bonus

Frequent Contests

Career Advancement Opportunities

Job summary

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience and coach your team to exceed sales targets while maintaining operational excellence.

You will drive our business forward by motivating your team, mentoring the Assistant General Manager, and leading day‑to‑day store operations in a fast-paced environment. This is an hourly role with training and leadership development opportunities.

Qualifications

• 1–3 years of experience in a retail sales environment, with some leadership or supervisory experience preferred.
• Proven track record of achieving team and individual sales goals.
• Ability to balance multiple priorities in a fast-paced environment.
• Experience setting goals, evaluating performance, and developing a high-performing team.
• Basic interview skills and staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Support, coach, and mentor sales associates to achieve store goals.
• Teach and model the sales process with Every Guest, Every Time.
• Assist in attracting and retaining top caliber employees.
• Act as a brand advocate for Victra.
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services throughout the store.
• Ensure employees meet monthly success measurements and complete training on time.
• Help implement sales tools and initiatives.
• Maintain store performance by supporting inventory compliance.
• Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base.
• Take ownership for store and employee success, including work-related needs.
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Assist with guest escalations and resolve issues in a timely manner.
• Communicate company objectives and priorities to team members.
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs.
• Participate in special projects and pilots as assigned.
• Attend required manager trainings, roundtables, and group sessions.

Skills

Leadership

Sales goals

Customer service

Time management

Staffing knowledge

Interview skills

Education

High School Diploma or GED

Job description

Victra is the largest Verizon Authorized Retailer in the United States. As a Senior General Manager, you shape our guest experience and coach your team to exceed sales targets while maintaining operational excellence.

You will drive our business forward by motivating your team, mentoring the Assistant General Manager, and leading day‑to‑day store operations in a fast-paced environment. This is an hourly role with training and leadership development opportunities.