Store Growth Leader - Customer Experience & Operations

Tailored Brands, Inc.; Appleton (WI); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Tailored Brands, Inc. seeks an experienced retail leader to drive sales, service quality, and operational excellence across store teams. You will coach staff, implement programs, and ensure staffing aligns with customer demand to deliver on the brand promise.

Responsibilities include recruiting, fostering inclusivity, and maintaining store visuals and customer experience aligned with company standards.

Qualifications

• Minimum 3+ years of experience leading retail teams.
• Strong written and verbal communication skills.
• Ability to train and develop high-performing store teams.
• Proficiency with POS systems and standard office tools.

Responsibilities

• Lead and develop retail teams to meet sales and service goals.
• Ensure staffing levels and scheduling accuracy to execute initiatives.
• Train staff on customer service, operations and brand standards.
• Implement store programs to increase sales, service, operations and branding.
• Drive initiatives to maximize sales and achieve a high Net Promoter Score (NPS).
• Recruit for stores and promote diverse, inclusive environments.
• Communicate priorities and sales-driving information to staff.
• Maintain visual standards aligned with brand marketing.

Skills

Retail leadership

Customer service

Team training

Communication

POS system

Microsoft Office

Tools

POS System

Microsoft Office

Job description

Tailored Brands, Inc. seeks an experienced retail leader to drive sales, service quality, and operational excellence across store teams. You will coach staff, implement programs, and ensure staffing aligns with customer demand to deliver on the brand promise.

Responsibilities include recruiting, fostering inclusivity, and maintaining store visuals and customer experience aligned with company standards.