Retail Store Leader: Growth, Service & Ops Excellence

Tailored Brands; Purdy Corner (MA); On-site; USD 33,000 - 48,000; Full time

Job summary

Tailored Brands is seeking a Store Manager to lead a store team, drive sales, deliver exceptional customer service, and manage daily operations. You will recruit, coach, and develop staff, ensuring alignment with brand standards and performance goals.

The role emphasizes creating an inclusive store environment, leveraging data and reports to guide decisions, and maintaining strong execution of company directives across scheduling, training, and operations.

Qualifications

• Minimum 3+ years leading, managing and developing retail teams.
• Strong organizational and leadership capabilities.
• Excellent written and verbal communication skills.
• Proven ability to train and develop high performing store teams.
• Proficient with technology systems, Microsoft Office and video conferencing.

Responsibilities

• Lead store team to meet sales, service, and operational goals.
• Develop game plans and execute to maximize growth and performance.
• Create an engaged, inclusive store environment.
• Elevate customer experience to exceed expectations and achieve high NPS.

Skills

Retail leadership

Strong communication

Organizational skills

Training & development

Customer experience

Problem solving

Tech proficiency

Tools

POS System

Microsoft Office

Video Conferencing

Job description

Tailored Brands is seeking a Store Manager to lead a store team, drive sales, deliver exceptional customer service, and manage daily operations. You will recruit, coach, and develop staff, ensuring alignment with brand standards and performance goals.

The role emphasizes creating an inclusive store environment, leveraging data and reports to guide decisions, and maintaining strong execution of company directives across scheduling, training, and operations.