Store Growth Lead, Wireless Sales & Customer Experience

Victra - Verizon Authorized Retailer; Sioux Falls (SD); On-site; USD 43,000 - 67,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision Ins

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Career Advancement Opportunities

A comprehensive benefit list can be视n

Job summary

Victra is seeking an Assistant General Manager to lead a store team, drive sales targets, and create a standout customer experience in our Verizon authorized retail location.

You will coach and develop your team, manage daily operations, and ensure merchandising and store uptime while collaborating with the store leader to achieve objectives. Competitive compensation and benefits accompany this role.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Legally authorized to work in the United States.
• At least 18 years of age

Responsibilities

• Leading your team by resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Sales goals

Team development

Education

High school diploma or GED

Job description

Victra is seeking an Assistant General Manager to lead a store team, drive sales targets, and create a standout customer experience in our Verizon authorized retail location.

You will coach and develop your team, manage daily operations, and ensure merchandising and store uptime while collaborating with the store leader to achieve objectives. Competitive compensation and benefits accompany this role.