Store GM: Hospitality & Operations Leader

Global Partners LP; Leominster (MA); On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Competitive pay and benefits

Health & Wellness programs

401k with company match

Tuition reimbursement

Job summary

Global Partners LP seeks a General Manager to lead store operations in Leominster, MA. You will drive guest experience, manage staffing, training, compliance, and financial performance, and partner with the local community to uphold the Global brand promise.

This hands-on role requires ServSafe certification within 90 days, at least 5 years of multi‑department retail, restaurant, or hospitality leadership, and strong communication and analytical skills to optimize sales, margins, and safety.

Qualifications

• Minimum 5 years of progressive retail, restaurant, or hospitality management experience; multi‑department or full‑store leadership preferred.
• Demonstrated success in team leadership, operations management, and financial performance.
• Strong business acumen with the ability to interpret data and make strategic decisions.
• Excellent interpersonal and communication skills.
• Proven ability to foster teamwork, motivate others, and resolve conflict effectively.
• Strong understanding of food safety, merchandising, and guest service standards.

Responsibilities

• Lead by example to uphold Global mission and Four Pillars.
• Inspire, develop, and empower management and associate teams to deliver exceptional Guest service and operational performance.
• Build a culture rooted in collaboration, accountability, and hospitality.
• Recruit, train, and retain high‑performing team members who embody the brand’s values.
• Provide clear communication, direction, and feedback through regular coaching and team meetings.
• Foster a safe, positive, and inclusive workplace where every team member feels valued.
• Oversee all store operations, ensuring adherence to company policies, brand standards, and safety requirements.
• Drive financial performance by managing labor, inventory, and operating costs effectively.

Skills

Leadership

Team development

Financial acumen

POS systems

Reporting tools

Office software

Education

High School Diploma or Equivalent

ServSafe Certification

Tools

POS systems

Reporting tools

Office software

Job description

Global Partners LP seeks a General Manager to lead store operations in Leominster, MA. You will drive guest experience, manage staffing, training, compliance, and financial performance, and partner with the local community to uphold the Global brand promise.

This hands-on role requires ServSafe certification within 90 days, at least 5 years of multi‑department retail, restaurant, or hospitality leadership, and strong communication and analytical skills to optimize sales, margins, and safety.