Store General Manager: Lead Ops, Profit & People

SmartRecruiters, Inc.; Kirkwood (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

SmartRecruiters, Inc. in St. Louis is seeking an experienced General Manager to lead our store operations at 485 S Kirkwood Rd.

As General Manager, you'll drive the store's success, overseeing all daily activities and building a high‑performing team that delivers outstanding customer experiences. You will manage costs, inventory, cash handling, and staffing while upholding food safety, brand standards, and service excellence.

Qualifications

• Proven ability to lead store operations and drive profitability.
• Strong leadership and mentoring skills with a track record of building high‑performing teams.
• Exceptional customer service mindset and problem-solving abilities.
• Experience controlling costs, inventory, and cash handling.
• Knowledge of food safety standards and brand compliance.

Responsibilities

• Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all times
• Manage all cost controls, inventory management, and cash handling to maintain profitability and operational efficiency
• Lead, mentor, and develop team members through effective supervision, training, and performance management
• Establish and maintain the highest standards of customer service, setting the example for your entire team
• Monitor and analyze key performance metrics, including sales, labor costs, and customer satisfaction scores
• Ensure store cleanliness, food safety compliance, and adherence to brand standards and image requirements
• Manage staffing schedules, hiring, and onboarding to maintain optimal team capacity and performance
• Handle paperwork, reporting, and administrative responsibilities with accuracy and attention to detail
• Implement and execute local marketing initiatives to drive customer engagement and store profitability
• Resolve customer concerns and team conflicts with empathy, transparency, and decisiveness
• Maintain accurate inventory records and manage food preparation and storage protocols
• Operate all store equipment and systems, including point-of-sale technology and ordering platforms
• Demonstrate flexibility and resilience in responding to operational challenges and changing business needs
• Foster an inclusive, collaborative team culture where all members feel valued and supported

Skills

Store operations

Team leadership

Customer service

Cost control

Cash handling

Food safety

People development

Tools

POS systems

Job description

SmartRecruiters, Inc. in St. Louis is seeking an experienced General Manager to lead our store operations at 485 S Kirkwood Rd.

As General Manager, you'll drive the store's success, overseeing all daily activities and building a high‑performing team that delivers outstanding customer experiences. You will manage costs, inventory, cash handling, and staffing while upholding food safety, brand standards, and service excellence.