Assistant General Manager: Lead Store Ops + $500 Bonus

MERS / Missouri Goodwill Industries; Kansas City (MO); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Monthly bonus up to $500

Medical benefits for full-time

Dental and vision benefits

Life and AD&D insurance

Retirement plans (401(a) / 403(b) with

match)

PTO accrual

Paid holidays

Flexible schedules

Job summary

MERS/Missouri Goodwill Industries – Kansas City Store‑Midtown is hiring an energetic Assistant General Manager to support store operations, budgets, and team leadership. The role offers hourly full‑time employment at $22.50 per hour with a monthly bonus potential up to $500 and comprehensive benefits.

You’ll supervise staff, enhance customer service, manage schedules and inventory, ensure safety and policy compliance, and help drive donor and shopper retention while modeling the company values.

Qualifications

• High School Diploma/GED required; some college preferred.
• One year of Management experience; retail/warehouse experience preferred.
• MO or IL driver's license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Comfortable with workplace technology like registers, scheduling, and inventory software.

Responsibilities

• Assist Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de‑escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Helps to identify and recommend employees with proven performance for advancement.
• Safeguards company property and personal information from harm, damage, or theft. Reports any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property to a member of management, Human Resources, or Loss Prevention.
• Must read, follow, model, and enforce all agency policies, procedures, and values.
• Utilizes efficient staffing methods to ensure the store is staffed appropriately. Arranges for replacements of absent employees when necessary. Audits, edits, and approves payroll.
• Eliminates wasteful practices through process improvement.
• Maintains a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.
• Monthly Bonus up to $500.00
• Immediate date of hire individual and family medical benefits for full-time employees working 30 or more hours per week.
• Individual and family dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours week.
• Voluntary Life and AD&DD Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Paid holidays
• Flexible Schedules

Skills

Customer service

Leadership

Communication

Conflict resolution

Teamwork

Education

High School Diploma / GED

Tools

Point-of-sale registers

Scheduling software

Inventory management software

Job description

MERS/Missouri Goodwill Industries – Kansas City Store‑Midtown is hiring an energetic Assistant General Manager to support store operations, budgets, and team leadership. The role offers hourly full‑time employment at $22.50 per hour with a monthly bonus potential up to $500 and comprehensive benefits.

You’ll supervise staff, enhance customer service, manage schedules and inventory, ensure safety and policy compliance, and help drive donor and shopper retention while modeling the company values.