Store General Manager — Lead Operations & Team Growth

SmartRecruiters, Inc.; Galesburg (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. in Galesburg, IL seeks a capable General Manager to lead store operations, supervise a team, and deliver exceptional customer experiences.

You will drive financial accountability, maintain standards, and cultivate a positive, productive work environment for both staff and customers. The role requires strong leadership, organizational skills, and a proactive approach to problem-solving in a fast-paced setting.

Qualifications

• Proven leadership and management experience.
• Strong math and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage finances and budgets.
• Customer service excellence and commitment to customer satisfaction.
• Ability to lift up to 25 pounds regularly.
• Friendly, diligent, and responsible work ethic.
• Strong organizational and time management skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving mindset with analytical capabilities.
• Prior experience in a management or supervisory role.
• Experience in retail or food service operations.
• Knowledge of inventory management systems.
• Familiarity with point-of-sale (POS) systems.
• Experience with employee performance management and development.
• Certification in management or business administration.
• Track record of driving operational improvements and innovation.

Responsibilities

• Oversee all shift operations and ensure smooth day-to-day business execution
• Lead, mentor, and develop a team of employees with a supportive and motivational approach
• Manage financial operations, including cash handling, money management, and budget accountability
• Deliver outstanding customer service and foster a customer-focused culture throughout the organization
• Handle customer interactions, answer phones, and take orders with professionalism and efficiency
• Implement and maintain operational standards, including cleanliness and organization
• Analyze performance metrics and make data-driven decisions to improve store performance
• Resolve conflicts and address employee concerns with empathy and transparency
• Ensure compliance with company policies and procedures
• Manage inventory and stock levels effectively
• Perform physical tasks, including lifting up to 25 pounds, as needed
• Collaborate with team members to achieve organizational goals and drive innovation

Skills

Leadership

Financial management

Communication

Customer service

Problem solving

Organizational skills

Multitasking

Team development

Time management

Safety awareness

Tools

POS systems

Inventory management systems

Job description

SmartRecruiters, Inc. in Galesburg, IL seeks a capable General Manager to lead store operations, supervise a team, and deliver exceptional customer experiences.

You will drive financial accountability, maintain standards, and cultivate a positive, productive work environment for both staff and customers. The role requires strong leadership, organizational skills, and a proactive approach to problem-solving in a fast-paced setting.