Store General Manager — Lead Operations & Team Excellence

Domino's Franchise; Galesburg (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Domino's Franchise in Galesburg, IL is seeking an experienced General Manager to lead store operations, manage staff, and drive performance while delivering exceptional customer experiences.

The role requires strong leadership, financial acumen, and the ability to foster a positive work environment. You will oversee day-to-day activities, ensure standards, and motivate a team across shifts in a fast-paced environment.

Qualifications

• Proven leadership and management experience.
• Strong math and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage finances and budgets.
• Customer service excellence and commitment to customer satisfaction.
• Ability to lift up to 25 pounds regularly.
• Friendly, diligent, and responsible work ethic.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Problem-solving mindset with analytical capabilities.

Responsibilities

• Oversee all shift operations and ensure smooth day-to-day business execution.
• Lead, mentor, and develop a team of employees with a supportive and motivational approach.
• Manage financial operations, including cash handling, money management, and budget accountability.
• Deliver outstanding customer service and foster a customer-focused culture throughout the organization.
• Handle customer interactions, answer phones, and take orders with professionalism and efficiency.
• Implement and maintain operational standards, including cleanliness and organization.
• Analyze performance metrics and make data-driven decisions to improve store performance.
• Resolve conflicts and address employee concerns with empathy and transparency.
• Ensure compliance with company policies and procedures.
• Manage inventory and stock levels effectively.
• Perform physical tasks, including lifting up to 25 pounds, as needed.
• Collaborate with team members to achieve organizational goals and drive innovation.

Skills

Leadership

Budgeting

Customer service

Communication

Team management

Problem solving

Time management

Organizational skills

Multitasking

Compliance awareness

Job description

Domino's Franchise in Galesburg, IL is seeking an experienced General Manager to lead store operations, manage staff, and drive performance while delivering exceptional customer experiences.

The role requires strong leadership, financial acumen, and the ability to foster a positive work environment. You will oversee day-to-day activities, ensure standards, and motivate a team across shifts in a fast-paced environment.