Store General Manager: Lead Growth, Service & Compliance

CCF Family of Brands; Houston (TX); Hybride; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Paid on-the-job training

E-learning modules

Cross-brand training

Performance-based career advancement

Educational reimbursement

Medical insurance options

401(k) retirement plan with company 
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Life and AD&D insurance

Voluntary benefits

Employee Assistance Program

Discount Marketplace

Paid time off 12 days

Casual dress code

Résumé du poste

TitleMax is seeking a General Manager in Houston, TX to drive store performance, supervise daily operations, and lead a team to deliver world-class customer service while boosting revenue and ensuring compliance in a high-performance environment.

We provide hands-on coaching and development programs to help you grow. The role offers extensive training, cross-brand opportunities, and a competitive total compensation package including bonuses and benefits.

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Must be at least 18 years of age (19 in Alabama).
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsabilités

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs.
• Handle complex customer situations that arise with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facility needs, including scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Connaissances

Team leadership

Customer service

Communication skills

Retail operations

Formation

High school diploma or equivalent

Associates degree or higher (nice to have)

Outils

POS systems

Microsoft Office

Description du poste

TitleMax is seeking a General Manager in Houston, TX to drive store performance, supervise daily operations, and lead a team to deliver world-class customer service while boosting revenue and ensuring compliance in a high-performance environment.

We provide hands-on coaching and development programs to help you grow. The role offers extensive training, cross-brand opportunities, and a competitive total compensation package including bonuses and benefits.