Retail General Manager - Growth Leader with Bonus Potential

Ccffamilyofbrands; Atlanta (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

On-the-job training

Learning platform

Cross-brand training

Career advancement

Educational reimbursement

Medical insurance options

401(k) match

Life/AD&D insurance

Voluntary benefits

EAP (Employee Assistance Program)

Discount marketplace

Paid time off

Casual dress code

Job summary

TitleMax in Atlanta, GA is seeking a General Manager to lead daily operations, drive store performance, ensure compliance, and deliver world-class customer service that builds brand loyalty and revenue. This full-time role features hands-on coaching, leadership development, and a comprehensive training program.

You’ll manage teams, oversee audits, and partner with local marketing to grow the business within the TitleMax family.

Qualifications

• A high school diploma or equivalent.
• Minimum two years’ experience with proven success in a supervisory or leadership role in retail, finance, service, or related industries.
• Operations experience in a leadership capacity.
• Excellent verbal and written communication skills.
• Proficiency in using phones, Point of Sale, Microsoft Office, and other systems.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Manage overall store performance by meeting or exceeding Company performance standards.
• Coach, lead, and develop all team members to build new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead the charge for all team members to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
• Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses.
• Conduct proper opening and closing procedures and train new staff in keyholder duties.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs.

Skills

Leadership

Supervision

Customer service

Communication

Education

High school diploma

Tools

POS systems

Microsoft Office

Job description

TitleMax in Atlanta, GA is seeking a General Manager to lead daily operations, drive store performance, ensure compliance, and deliver world-class customer service that builds brand loyalty and revenue. This full-time role features hands-on coaching, leadership development, and a comprehensive training program.

You’ll manage teams, oversee audits, and partner with local marketing to grow the business within the TitleMax family.