Store General Manager – Drive Growth & Operations

Carlisle Corporation; Carthage (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Carlisle Corporation, a Wendy's franchisee, seeks a General Manager to execute the store plan, drive sales and profits, and lead staffing, training, and operations to maximize customer satisfaction. The role requires strong leadership, budgeting, and hands-on involvement across all store functions.

You will oversee staff development, implement local marketing, and monitor P&L to maintain top performance. This position emphasizes accountability for meeting budget targets, maintaining quality and

Responsibilities

• Meets budgeted sales targets.
• Sets controllable cost targets.
• Meets controllable cost targets.
• Develops and executes a local store marketing plan to promote Wendy's in the community.
• Responds to competitor activities aimed at diverting store business.
• Develops and executes plan to improve sales and profits.
• Sets store budget goals monthly.
• Meets monthly budget goals.
• Communicates anticipated variances to the District Manager.
• Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
• Reviews, analyzes and communicates budget, P&L information to staff and manager.
• Hires, trains and terminates subordinate managers.
• Ensures and maintains adequate bench strength in management team.
• Ensures co-manager has adequate crew depth for each shift.
• Utilizes W.O.T.C. program.
• Maintains process for handling applications and files.
• Trains store personnel to execute procedures for preparation and serving of quality products.
• Talks with customers to determine product and service quality.
• Resolves customer complaints within 24 hours of receipt.
• Takes service times and determines efficiency.
• Trains store personnel to respond promptly to customer needs.
• Trains store personnel in customer courtesy.
• Trains store personnel to solicit feedback to determine customer satisfaction.
• Trains store personnel to maintain store cleanliness.
• Executes cleaning plan through delegation to the management team.
• Achieves above satisfactory Q.S.C. scores consistently.
• Trains store personnel to execute new products to company standards.
• Trains store personnel in company standards (Quality, Service and Cleanliness).
• Orients new managers and crew to the store.
• Writes and manages a development plan for each manager based on position descriptions.
• Manages Crew Orientation and Training process.
• Promotes high-performing crew members to available crew leader and shift supervisor positions.
• Trains managers in the use of store systems for Q.S.C. and cost controls.
• Trains managers to identify problems and develop alternative solutions.
• Trains and develops managers on Managing Better Shifts skills.
• Provides leadership and mentoring training to management team.
• Meets or exceeds the 80% Q.S.C. level.
• Conducts own informal Q.S.C. inspections.
• Manages production labor control and food cost control using flowcharts, build-to system, and store schedule and positioning system.
• Monitors and manages store inventory levels to ensure product/item availability.
• Analyzes weekly P&L; reviews with the management team.
• Holds weekly manager meeting.
• Sets store priorities, incorporating store and area objectives.
• Writes and executes store plans; includes responsibilities delegated to other managers.
• Identifies, evaluates and responds to labor efficiency problems.
• Maintains store systems to provide consistent operations and customer satisfaction.
• Establishes realistic and meaningful daily operational goals for management and staff.
• Follows procedures as outlined in the Operations Manual and other company manuals.
• Maintains safe working conditions in the store.
• Follows company policy for cash control and security.
• Reports accidents promptly and accurately.
• Follows procedures for resolving operational problems indicated by Health Department Inspectors.
• Manages employee files and time cards strictly in accordance with policies.
• Manages shifts effectively using guidelines within 'Managing Better Shifts'.
• Complies with EEO and Labor Law requirements.
• Ensures managers understand and adhere to Policies and Procedures.
• Maintains maximum variance .25% between reported and actual.
• Submits paperwork on a timely basis.
• Responds promptly to customer comments.
• Conducts exit interviews as required by area procedures.
• Trains crew and management to perform scheduled cleaning and maintenance of equipment.
• Calibrates equipment.
• Follows procedures for reporting maintenance problems; tracks progress to completion.
• Uses consistent practices in managing performance problems with managers and crew.
• Manages crew and management to maximize retention.
• Conducts manager meetings to facilitate communication with management and crew.
• Manages grievance process; communicates process to the crew.
• Conducts management performance reviews on a timely basis.
• Takes appropriate corrective action in response to performance problems of crew and management.
• Knowledge of Wendy's operating systems and procedures.
• Knowledge of Wendy's policies and procedures.
• P&L analysis and corrective measures.
• Supervisory practices.
• Planning and budgeting.
• Interviewing practices.
• Training and development practices.
• College degree or equivalent experience in operations.
• 1-2 years management / operations experience in the restaurant industry.
• Must be able to perform all restaurant operations positions/functions.
• Physical requirements for standing, driving, lifting up to 50 lbs.

Job description

Carlisle Corporation, a Wendy's franchisee, seeks a General Manager to execute the store plan, drive sales and profits, and lead staffing, training, and operations to maximize customer satisfaction. The role requires strong leadership, budgeting, and hands-on involvement across all store functions.

You will oversee staff development, implement local marketing, and monitor P&L to maintain top performance. This position emphasizes accountability for meeting budget targets, maintaining quality and