Store General Manager — Customer Experience Leader

PGA TOUR Superstore; Town of Florida (NY); On-site; USD 60,000 - 97,000; Full time

Job summary

PGA TOUR Superstore in Lady Lake, FL is seeking a General Manager to oversee store operations, drive sales and service, manage expenses, merchandising standards, compliance, safety, and workforce. The GM partners with HR, Asset Protection, and Operations to execute business strategy and lead a strong store culture.

The role requires a focus on customer experience, associate engagement, and talent development, with 3+ years in retail management and a track record of achieving financial targets.

Qualifications

• Strong communication and interpersonal skills with ability to influence cross-functionally.
• Strategic thinker able to forecast business needs and drive solutions that improve sales and operations.
• Experience leading teams and managing P&L in a retail environment preferred.

Responsibilities

• Lead store operations, including expenses, merchandising, safety, and workforce.
• Drive sales and service strategies to achieve financial goals and customer satisfaction.
• Develop and mentor store leaders; create development plans and succession bench strength.

Skills

Communication

Analytical

Microsoft Office

Accountability

Leadership

Organization

Education

GED or high school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Lady Lake, FL is seeking a General Manager to oversee store operations, drive sales and service, manage expenses, merchandising standards, compliance, safety, and workforce. The GM partners with HR, Asset Protection, and Operations to execute business strategy and lead a strong store culture.

The role requires a focus on customer experience, associate engagement, and talent development, with 3+ years in retail management and a track record of achieving financial targets.