Store Experience & Operations Lead

Designer Brands; Gilbert (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Designer Brands in Gilbert, AZ is seeking a Store Leader to drive customer experiences and sales performance. You will oversee daily operations, mentor associates, and ensure store standards are met while delivering a consistent brand experience.

The role requires managing busy schedules, open/close tasks, and leveraging inventory tools to support omni-channel efforts. You will collaborate with leadership to meet store priorities and protect assets.

Qualifications

• Excellent customer service by exhibiting professionalism and enthusiasm.
• Strong verbal and written communication skills.
• Ability to lead and motivate a store team.
• Availability to work nights, weekends, holidays and shifts outside traditional hours.
• Proficiency with store technology and POS systems.
• Ability to stand/walk up to 100% of shift and lift up to 50 lbs.
• Supports adherence to store policies and procedures.

Responsibilities

• Lead and coach store team to achieve store goals and KPI targets.
• Maintain store standards and complete daily open/close tasks.
• Communicate action plans to ensure tasks are completed on schedule.
• Assist in scheduling, payroll management, and associate relations as needed.

Skills

Customer service

Communication

Team collaboration

Time management

Flexibility

Tech proficiency

Mobility & stamina

Physical strength

Education

High school diploma or equivalent

Some college preferred

Job description

Designer Brands in Gilbert, AZ is seeking a Store Leader to drive customer experiences and sales performance. You will oversee daily operations, mentor associates, and ensure store standards are met while delivering a consistent brand experience.

The role requires managing busy schedules, open/close tasks, and leveraging inventory tools to support omni-channel efforts. You will collaborate with leadership to meet store priorities and protect assets.