Store Experience Manager | Customer & Stock Lead

Dunelm; Kingston (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

Dunelm Kingston is seeking a Customer Experience Manager (Customer Experience Coach) to support stock processes and commercial activities in-store and deputise for the Store Coach when needed. You will drive campaigns, maintain product availability, and ensure a best-in-class shopping journey for customers.

As Deputy Store Coach, you will lead a team of about 30 colleagues, develop stock routines, and foster an engaging store culture while delivering strong sales performance and customer

Qualifications

• Previous management experience in a retail setting.
• Flexibility for part-time days; preferred Mon, Fri and Sat or Sun.
• Proven track record of improving business performance and KPIs.
• Passion for stock management and accuracy.

Responsibilities

• Trade the store to drive sales through merchandising and campaign execution.
• Ensure customers have a great shopping experience via product recovery, updated POS and pricing.
• Embed stock routines to maintain high stock integrity and warehouse procedures.
• Lead by example and foster an excellent culture and team engagement.
• Directly manage around 30 colleagues and 3 Team Leaders across departments.
• Assist the Store Coach daily and cover responsibilities when absent.

Skills

Management experience

Stock management

Team leadership

Customer service

Communication skills

KPI focus

Job description

Dunelm Kingston is seeking a Customer Experience Manager (Customer Experience Coach) to support stock processes and commercial activities in-store and deputise for the Store Coach when needed. You will drive campaigns, maintain product availability, and ensure a best-in-class shopping journey for customers.

As Deputy Store Coach, you will lead a team of about 30 colleagues, develop stock routines, and foster an engaging store culture while delivering strong sales performance and customer