Stock & Delivery Team Lead — Customer-Driven Operations

Dunelm; Greenwich (CT); On-site; USD 39,000 - 40,000; Full time

Job summary

Dunelm is seeking a Stock and Delivery Supervisor to lead a high‑performing team, keep stock accurate, and ensure timely deliveries. You’ll drive performance through coaching, daily stock management, and a focus on friendly customer service.

The role is hands-on and store‑level, requiring a proactive approach to merchandising and stock control. You’ll work with the team to maintain shelves, process stocktakes, and support a smooth Click & Collect experience, while analysing data in PowerBI to

Qualifications

• Customer obsession and a passion for delivering great service.
• Ability to lead a team and drive performance.
• Strong communication and coaching skills for team development.
• Experience coordinating stock and warehouse activities.

Responsibilities

• Be customer obsessed and influence the team to deliver joyful experiences.
• Ensure shelves are stocked and merchandised for easy shopping.
• Maintain high CSAT through exceptional service and welcoming assistance.
• Create a safe, efficient workspace and keep warehouse tidy.
• Oversee deliveries and handovers to keep the store running smoothly.
• Support Click & Collect by keeping accurate stock records.

Skills

Customer focus

Leadership

Team collaboration

Performance coaching

Store operations

Engagement

Tools

PowerBI

Job description

Dunelm is seeking a Stock and Delivery Supervisor to lead a high‑performing team, keep stock accurate, and ensure timely deliveries. You’ll drive performance through coaching, daily stock management, and a focus on friendly customer service.

The role is hands-on and store‑level, requiring a proactive approach to merchandising and stock control. You’ll work with the team to maintain shelves, process stocktakes, and support a smooth Click & Collect experience, while analysing data in PowerBI to