Store Experience Lead — Growth, Coaching & Loyalty

Fossil Group; Sevierville (TN); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Employee product discounts

Comprehensive benefits

Paid time off and leave programs

Job summary

Fossil Group seeks a Third Key Holder to support store leadership and deliver an outstanding customer experience. You will observe and coach the team, align daily activity with sales goals, and foster a positive, collaborative environment for colleagues and customers alike.

We value strong communication, presentation skills, and a customer-first mindset. 1–2 years of fashion retail experience is preferred, with a Bachelor’s degree being a plus.

Qualifications

• 1–2 years of retail experience, preferably in fashion retail.
• Strong customer service mindset and ability to coach others.
• Professionalism and a sophisticated approach to the role.

Responsibilities

• Observe and coach team to deliver an exceptional store experience.
• Align daily actions with sales goals and business needs.
• Foster a positive, collaborative environment and teamwork.

Skills

Customer experience

Leadership

Communication skills

Team motivation

Education

Bachelor’s degree preferred

Job description

Fossil Group seeks a Third Key Holder to support store leadership and deliver an outstanding customer experience. You will observe and coach the team, align daily activity with sales goals, and foster a positive, collaborative environment for colleagues and customers alike.

We value strong communication, presentation skills, and a customer-first mindset. 1–2 years of fashion retail experience is preferred, with a Bachelor’s degree being a plus.