Store Experience Lead & Growth Coach

Fossil; Byron Township, Grand Rapids (MI, MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Growth opportunities

Employee product discounts

Job summary

Fossil is seeking a Third Key Holder who combines product expertise with a coaching mindset to elevate store performance. You will observe, listen, and coach the team to deliver an outstanding shopping experience aligned with Fossil’s standards.

Ideal candidates bring 1-2 years of fashion retail experience, a passion for customer service, and a professional presence. You will lead by example, build brand loyalty, and adapt quickly to changing business needs while supporting growth and

Qualifications

• 1-2 years of retail experience, preferably within the fashion retail industry.
• Passion for upholding an exceptional internal and external customer experience
• Brings professionalism and a level of sophistication to the role
• Team-centric leadership approach that motivates and inspires your talent
• Ability to build brand loyalty
• Genuinely cares to help people succeed
• Outstanding written, verbal, and presentation skills
• Collaborative with others, yet able to self-motivate and direct
• Committed to continuous learning with the ability to adapt and flex
• Able to adjust and customize according to the needs of the business
• Bachelor’s degree preferred

Responsibilities

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Skills

Retail experience

Customer service

Leadership

Brand loyalty

Communication skills

Teamwork

Adaptability

Professionalism

Continuous learning

Education

Bachelor’s degree preferred

Job description

Fossil is seeking a Third Key Holder who combines product expertise with a coaching mindset to elevate store performance. You will observe, listen, and coach the team to deliver an outstanding shopping experience aligned with Fossil’s standards.

Ideal candidates bring 1-2 years of fashion retail experience, a passion for customer service, and a professional presence. You will lead by example, build brand loyalty, and adapt quickly to changing business needs while supporting growth and