Store Experience Lead - Customer, Team & Ops

URBN Urban Outfitters, Inc.; Santa Rosa (CA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Santa Rosa is seeking an Assistant Department Manager to support service, selling, and store operations. You will help create an engaging environment and collaborate with stylists to promote brand initiatives.

The role emphasizes leadership, hiring, onboarding, and delivering exceptional customer experiences while maintaining store standards and the SPARKED program values.

Qualifications

• Anthro brand fan.
• 1+ years of retail leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet store needs including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Customer Experience: Acts as a brand representative to promote a positive and inclusive environment in the store.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued.
• Supports the store leadership team and stylists to promote customer events that drive brand engagement.

Skills

Anthro brand fan

Retail leadership

Team player

Flexible hours

Eagerness to grow

Job description

URBN Urban Outfitters, Inc. in Santa Rosa is seeking an Assistant Department Manager to support service, selling, and store operations. You will help create an engaging environment and collaborate with stylists to promote brand initiatives.

The role emphasizes leadership, hiring, onboarding, and delivering exceptional customer experiences while maintaining store standards and the SPARKED program values.