Store Experience Leader — People & Merchandising

Urban Outfitters; Santa Barbara (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Santa Barbara, CA seeks an Assistant Manager to support service experiences, visual processes, and daily store operations. The role focuses on owner-like accountability, collaboration with partners, and fostering growth and development.

The position emphasizes brand representation, onboarding of new hires, and driving store performance through exceptional customer service and teamwork.

Qualifications

• Passion for UObrand.
• 2+ years store leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet store needs (nights, weekends, holidays).
• Eagerness to learn and grow within the organization.

Responsibilities

• Drive a service culture with engaging, efficient, personalized experiences.
• Lead onboarding and provide timely, specific feedback to teammates.
• Support recruiting, hiring and retention to build an engaged team.
• Ensure omni-channel orders are processed accurately and on time.

Skills

Store leadership

Merchandising skills

Customer experience

Team communication

Job description

Urban Outfitters in Santa Barbara, CA seeks an Assistant Manager to support service experiences, visual processes, and daily store operations. The role focuses on owner-like accountability, collaboration with partners, and fostering growth and development.

The position emphasizes brand representation, onboarding of new hires, and driving store performance through exceptional customer service and teamwork.