Store Experience Lead — Customer Service & Ops

Northeast Grocery; Pittsfield (MA); On-site; USD 42,000 - 68,000; Full time

Job summary

Starbucks and Price Chopper in Pittsfield, MA are seeking a Store Manager to lead a department and deliver the Starbucks Experience to customers. The role involves supervising and directing staff, hiring, training, evaluating performance, and ensuring product quality and safety compliance.

The manager regularly exercises discretion in operations, staffing, and budget performance, aiming to maintain high service levels and a safe, efficient store. Pay starts at and is based on experience.

Qualifications

• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• Must be 18 years of age.
• Ability to manage department operations independently.
• Strong leadership skills, with the ability to coach and mentor others.

Responsibilities

• Drives implementation of company programs by developing action plans and instructing the team to meet objectives.
• Demonstrates a customer-first attitude and trains partners to deliver legendary service.
• Manages staffing, performance, and department resources to achieve operational goals.
• Ensures compliance with policies and maintains product quality and safety.

Skills

Interpersonal skills

Customer service

Leadership

Planning & organizing

Education

College degree may substitute

High school diploma or GED

Job description

Starbucks and Price Chopper in Pittsfield, MA are seeking a Store Manager to lead a department and deliver the Starbucks Experience to customers. The role involves supervising and directing staff, hiring, training, evaluating performance, and ensuring product quality and safety compliance.

The manager regularly exercises discretion in operations, staffing, and budget performance, aiming to maintain high service levels and a safe, efficient store. Pay starts at and is based on experience.