Cafe Team Lead — Customer Experience & Ops

Price Chopper Supermarkets-Market 32; Pittsfield (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Starbucks and Price Chopper are seeking a Department Manager to lead the Starbucks section within Market 32, Pittsfield, MA. You will supervise partners, hire and train staff, and ensure outstanding customer service while maintaining product quality and department financial performance.

Ideal candidates will have strong leadership, staffing, and coaching skills, with experience in a fast-paced retail setting. role requires adherence to sanitation and company policies.

Qualifications

• Must have demonstrated ability to supervise and lead a team.
• Experience managing department operations in a fast-paced retail environment.

Responsibilities

• Lead the Starbucks department operations to meet service and quality standards.
• Hire, train, evaluate, and schedule partners to ensure staffing levels.
• Monitor financial performance, inventory, and shrink; optimize profitability.
• Ensure compliance with company policies and regulatory requirements.

Skills

Manage others

Staffing and scheduling

Customer service

Coaching and mentoring

Operational leadership

Staff development

Communication skills

Problem solving

Education

College degree in business or related field

High school diploma or GED

Job description

Starbucks and Price Chopper are seeking a Department Manager to lead the Starbucks section within Market 32, Pittsfield, MA. You will supervise partners, hire and train staff, and ensure outstanding customer service while maintaining product quality and department financial performance.

Ideal candidates will have strong leadership, staffing, and coaching skills, with experience in a fast-paced retail setting. role requires adherence to sanitation and company policies.