Esthetician Manager

FACE FOUNDRIÉ®️; Cary (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

A prestigious skincare bar in Cary, North Carolina is looking for an experienced Salon Manager to ensure high operational and customer service standards. The ideal candidate will possess a North Carolina Esthetics License, have 2+ years of relevant management experience, and be skilled in financial and team management. Responsibilities include overseeing staff training, managing budgets, and executing marketing strategies. Some nights and weekends are required, alongside a commitment to attend a mandatory training at headquarters in Minneapolis. This full-time position offers a unique opportunity to contribute to a growing brand in the skincare industry.

Qualifications

• 2+ years of experience as a Salon Manager.
• Strong financial analysis and reporting skills.
• Ability to develop and manage staff schedules.

Responsibilities

• Manage customer service and ensure client satisfaction.
• Oversee financial management and budget.
• Train and mentor staff to reach their goals.
• Implement marketing strategies to attract clients.

Skills

Customer service excellence

Financial metrics management

Team leadership

Coaching and mentoring

Marketing strategy execution

Education

North Carolina Esthetics License

Job description

About FACE FOUNDRIÉ

FACE FOUNDRIÉ is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIÉ specializes in all things face; facials, lashes, brows and skincare. We’re setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Our goal is to provide efficient and effective services in a modern, open concept, meeting clients wherever they are in their skincare journey. What sets FACE FOUNDRIÉ apart is our commitment to delivering innovative and effective cutting-edge services. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The brand currently has 65+ locations open and is continuing to expand nationwide.

Operations Responsibilities

• Demonstrates high standards in customer service
• Meets financial metrics including service revenue, average ticket, client count, rebooking and product sales
• Identifies opportunities for growth such as staffing, scheduling and coaching
• Responsible for the management of all personnel including recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
• Conduct regular performance reviews and provide constructive feedback to enhance team performance
• Create and maintain staff schedules to ensure adequate coverage during peak hours
• Responsible for store’s inventory
• Helps forecast sales, growth trajectories and expansion plans

Financial Management

• Collaborate with the store owner to develop and manage the salon budget
• Monitor and analyze financial reports, identifying opportunities for cost savings and revenue growth
• Implement strategies to achieve sales targets and profitability goals

Customer Service

• Oversee the delivery of high-quality services and ensure client satisfaction
• Address client issues and concerns, providing resolutions in a timely and professional manner
• Maintain a positive and welcoming environment for clients and staff

Training and Servicing

• Responsible for performing services on guests and leading by example
• Leads through teaching employees and growing their productivity, has a clear vision of individual, team and/or personal goals, has coaching and mentoring skills and can verbalize steps to achieve those goals, confident in coaching and mentoring their team
• Responsible for identifying the professional development needed for each staff member
• Ensures all technical service and product trainings are attended
• Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth

Marketing

• Work with your owner to develop and execute marketing strategies to attract new clients and retain existing ones
• Coordinate and promote special events, promotions and collaborations to increase salon visibility
• Assist with Social Media as needed

Job Types

Full-time

Availability

Some Nights and Weekends are required

License

North Carolina Esthetics License is required

Experience

2+ years of Salon Manager experience is required

Training

Ability to attend a mandatory 10-day operations training at the FACE FOUNDRIÉ headquarters in Minneapolis, MN, April 12th - 21st.