Store Dispatcher II

Genuine Parts Company; Freeport (ME); On-site; USD 42,000 - 66,000; Full time

Job summary

Genuine Parts Company in Freeport, ME is seeking a Delivery Supervisor to dispatch and plan local deliveries to wholesale customers. You will coordinate a team of drivers, balance workloads, and ensure timely deliveries while linking accounts, the store, and the drivers.

Responsibilities include assigning routes, tracking progress, resolving customer requests, and covering as a driver during peak times. The ideal candidate will have a High School Diploma and 1-2 years in automotive retail, with

Qualifications

• High School Diploma or equivalent required.
• 1-2 years in the retail automotive service industry preferred.
• Strong leadership, communication, and customer service skills.

Responsibilities

• Assigns drivers to deliveries considering product, location, and time of day.
• Tracks progress of drivers along routes for efficiency.
• Balances and adjusts workloads, breaks, and customer needs when assigning drivers.
• Checks drivers’ in- and out-times and uploads records for analysis.
• Receives and resolves customer requests or complaints.
• Acts as driver during peak delivery times when needed.

Skills

Leadership

Customer Service

Communication

Time Management

Part Numbers

Education

High School Diploma

Job description

Position Mission: Dispatches and plans local deliveries to wholesale customers in a timely and efficientmanner. Coordinates deliveries to all wholesale customers while providing leadership anddirection to a team of delivery drivers. Serves as the link between assigned accounts, thestore, and the drivers to ensure maximum service and high performance standards.Position Performance Measures:· Customer satisfaction· Deliveries completedResponsibilities: The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage theannual store audit process. Where possible use language that ties the job back to the companymission and vision.· Assigns drivers to make deliveries by taking into account product to be delivered,customer locations, and time of day.· Tracks of the progress that drivers make along their routes.· Balances and adjusts workloads, break times, and customer needs when assigning drivers.· Checks drivers’ in and out time and transfer these records into a company’s files foranalysis and improvements in efficiency.· Receives and resolves any requests or complaints made by the customers.· Acts as driver when/if needed during peak delivery times.Experience, Education, and Abilities:· High School Diploma or equivalent work experience required.· 1-2 years prior experience in the retail automotive service industry, preferably in anautomotive part department, dealership, and jobber or retail establishment.· Enjoy working with people in a fast-paced setting; be competitive yet have the ability towork calmly under pressure.· Possess a proactive attitude with superior communication and leadership skills.· Be analytical, possess problem solving, organizational and customer service skills.· Possess a high sense of urgency and be customer oriented.· Ability to handle multiple tasks and time sensitive issues.· Be functionally literate and capable of understanding and recognizing part numbers andline codes to ensure proper selection and delivery of parts, including accurately andrapidly identifying sequence of numbers and letters.· Able to work on feet (stand and walk) for assigned work shift.· Capable of lifting and moving parts and boxes weighing up to 60 pounds.· Possess a valid driver's license.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.