Store Dispatch II

Genuine Parts Company; Sunbury (OH); On-site; USD 25,000 - 30,000; Full time

Job summary

NAPA Auto Parts in Ohio is seeking a Store Dispatcher to coordinate deliveries and support our fast-paced customer service operations. In this role, you will schedule drivers, optimize routes, monitor delivery quality, and handle returns while maintaining accurate records and fleet readiness.

We value reliable teammates with a strong sense of urgency, precision in part numbers, and the ability to work well under pressure in a distribution center setting.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Attention to part numbers and line codes
• Able to bend, reach, climb stairs safely
• Stamina to stand and walk throughout shift; team player
• Self-motivated, organized, detail-oriented with good judgment
• Valid driver’s license.

Responsibilities

• Schedule deliveries and dispatch drivers efficiently.
• Ensure correct parts reach customers accurately and promptly.
• Map routes for efficient deliveries.
• Track and analyze delivery service quality using the Delivery Management System.
• Resolve delivery issues and provide effective solutions.
• Handle cash returned by drivers and maintain records.
• Inspect returned cores and prepare them for return to the Distribution Center or manufacturer.
• Maintain the fleet and report vehicle issues that affect delivery quality.

Skills

Verbal communication

Written communication

Part numbers knowledge

Team player

Attention to detail

Driver's license

Education

High school diploma

Job description

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License .

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.