Store Director - Palm Beach

Tourneau|Bucherer; Town of Florida (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Tourneau|Bucherer is seeking a Store Director in New York to drive sales growth, profitability, and operational excellence. The role focuses on building a high-performing team that embodies the brand and delivers exceptional client experiences.

You will lead Client Advisors, coach the team, and ensure top-tier standards across service, hospitality, and store procedures to maximize market share and client loyalty.

Qualifications

• 5-7+ years of luxury retail experience with at least 2 years in management.
• Experience with watch and fine jewelry is helpful but not required.
• Excellent communication, leadership, and management skills.
• Natural networker, sales-driven and results-oriented.
• Entrepreneurial mindset with strong business analytics understanding.
• Bachelor’s degree or equivalent in business or related discipline preferred.
• Bilingual proficiency is a plus for our international customer base.

Responsibilities

• Drives sales and profitability by crafting and executing effective sales and market penetration strategies aligned with the organization’s goals.
• Ensure an exceptional customer experience by upholding elevated standards of service and hospitality.
• Monitor and analyzes sales performance to identify growth opportunities and enhance the utilization of available tools to achieve sales targets.
• Lead the development of high-performing Client Advisors by implementing strategic luxury watch sales training programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.

Skills

Luxury retail

Leadership

Communication

Business analytics

Strategic sales

Client relationships

Bilingual

CRM

Education

Bachelor’s degree in business or related discipline

Tools

POS systems

CRM

Job description

Title: Store Director
Reports to: Regional Director or SVP of Retail (as applicable)
Division: Retail

Overview:

The Store Director is a strategic, innovative and collaborative leader that is responsible for driving sales growth, maximizing profitability and ensuring efficient management of store operations and standards within their location by concentrating on Bucherer 1888’s key strengths. It is crucial that the Store Director focus on building a high-performing team that embodies the Company values, strives to deliver excellence and hospitality in every client experience and understands the importance of cultivating long-term relationships with clients, which is based upon trust.

Essential Job Responsibilities:

• Drivesalesandprofitabilitybycraftingandexecutingeffectivesalesandmarketpenetrationstrategiesalignedwith the organization’s goals.
• Ensureanexceptionalcustomerexperiencebyupholdingelevatedstandardsofserviceandhospitalityand holding accountability to the team of these standards.
• Monitorandanalyzesalesperformancetoidentifygrowthopportunitiesandenhancetheutilizationofavailable tools to achieve sales targets.
• Leadthedevelopmentofhigh-performingClientAdvisorsbyimplementingstrategicluxurywatchsalestraining programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.
• Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.
• Addresscustomerinquiriesandresolveissuespromptlyandeffectively.
• UnderstandlocalcompetitorsandequipClientAdvisorswithinsightsoncompetitorstrategiesand offerings.
• Communicatedailysalesobjectivesandtheiralignmentwithweeklyandmonthlytargets.
• CoachClientAdvisorstodrivebusinessgrowthandmarketpenetration.
  • Providetimely,actionablefeedbacktoClientAdvisorstoenhancetheirsellingcapabilitiesandadapt strategies to fit the local market.
  • Deliverweeklycoachingbasedonperformanceinsights,focusingonoptimizingclientengagement, increasing market share, and achieving sales excellence.
• Createandexecutestrategicactivationstodrivesalesgrowth,ensuringalignmentwithregionalbusiness objectives and budgetary requirements.
• CollaboratewithClientAdvisorstoimplementtailoredinitiatives.
• EnsureClientAdvisorseffectivelyengageinclientelingtopromoteclientloyaltyandretention,activelyutilizingthe CRM system.
• Partnerwithdirectreportmanagerstounderstandthebusinessneedsandstrategiestodrivegrowthamongst the team.

LeadershipandTeam Management

• Providestrategicleadershipandoversighttostoremanagementandallsalesandsupportteamsensuring alignment with business goals and driving operational excellence across all functions.
• Fosteranenvironmentthatiscollaborativeandinspiring,encouragingteamworkandprofessional growth.
• Demonstrateahighlevelofintegrity,bymakingethicaldecisionsandupholdingcompanyvaluesinallinteractions and operations.
• Conduct regular performance evaluations, delivering constructive feedback to support professional growth. Addressperformanceissuesandattendancewithallstoreemployees,escalatingissuestoHRforpartnershipfor corrective actions and as needed.
• Ensure all team members are thoroughly versed in the brand, product offerings, systems (POS, CRM), and companystandardstodeliverconsistent,high-qualitycustomerexperiencesandmaintainoperationalexcellence.
• Continuouslyseekandrecruittoptalentfromcompetitorsknownforexceptionalclientservice,overseeingthe interview, hiring, and onboarding processes.
• Collaborateonspecialprojectsasrequired.

Store Operations

• Overseedailystoreoperations,includingservice,hospitality,inventorymanagementmerchandisingandvisual presentation and security protocols in alignment with company standards. Ensure management is trained efficiently to lead store operations in Store Director’s absence.
• Managethestore’sbudget,controllingexpensesandprofitability,ensuringfinancialperformanceandbudget alignment.
• Oversee organizational, personnel and technical management of the Store as well as employees and departments under supervision with overall responsibility (KPIs) in line with the strategy and in accordance with guidelines established by HQ
• Liaise and maintain clear communications cross functionally with corporate partners on marketing, merchandising and operational initiatives.
• Develop strong working rapport with vendor partners.
• Oversee all business reporting, including approval of the Daily Business Report and the preparation of weekly and monthly reports for corporate, personnel scheduling and payroll.

Requirements:

• Must be able to work a flexible schedule throughout the week.
• A passion and affinity for the industry and products.

Direct Reports

• All store employees within assigned location

Qualifications

• 5-7+yearsofrelevantluxuryretailexperience,includingatleasttwoyearsofmanagementexperience.
• Priorwatch and finejewelry experienceishelpfulbutnotrequiredPriorwatchandfinejewelryexperienceishelpful but not required.
• Expertcommunication,leadership,andmanagementskills.
• Naturalnetworker,salesdrivenandresultsorientated.
• Entrepreneurialmindsetwithstrongunderstandingofbusinessanalyticsandobjectives.
• Committedtoongoingprofessionaldevelopmentandcontinuouslearning.
• Willingtobehands-onandworkwiththeteamtofulfilloperationalandorganizationalneeds.
• ABachelor’sdegreeorequivalentinbusinessorrelateddisciplineispreferred.
• Bi-linguallanguageproficiencyisaplustocatertoourinternationalcustomerbase.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.