Store Director - Palm Beach

Tourneau|Bucherer; Florida; On-site; USD 125,000 - 190,000; Full time

Job summary

Bucherer 1888 in Florida seeks a Store Director to lead sales growth, profitability, and store operations while delivering an elevated client experience. You will build a high-performing team, uphold brand standards, and cultivate long-term client relationships founded on trust.

The role requires strategic leadership, coaching, onboarding, and close collaboration with regional partners to drive growth, manage budgets, and maintain exceptional operational excellence across all functions.

Qualifications

• 5-7+ years of relevant luxury retail experience, including at least two years of management experience.
• Prior watch and fine jewelry experience is helpful but not required.
• Expert communication, leadership, and management skills.
• Natural networker, sales-driven and results orientated.
• Entrepreneurial mindset with strong understanding of business analytics and objectives.
• Committed to ongoing professional development and continuous learning.
• Willing to be hands-on and work with the team to fulfill operational and organizational needs.

Responsibilities

• Drives sales and profitability by crafting and executing effective sales and market penetration strategies aligned with the organization’s goals.
• Ensure an exceptional customer experience by upholding elevated standards of service and hospitality.
• Monitor and analyzes sales performance to identify growth opportunities and enhance the utilization of available tools.
• Lead the development of high-performing Client Advisors with strategic luxury watch sales training and relationship-building.
• Oversee new hire onboarding and provide ongoing coaching to sustain high sales proficiency across the team.
• Address customer inquiries and resolve issues promptly and effectively.
• Understand local competitors and equip Client Advisors with insights on strategies and offerings.
• Coach Client Advisors to drive business growth and market penetration.
• Create and execute strategic activations to drive sales growth and align with regional objectives.
• Collaborate with Client Advisors to implement tailored initiatives and ensure clienteling for loyalty and retention.

Skills

Luxury retail experience

Management experience

Communication skills

Leadership skills

Sales-driven

Business analytics

Team development

Hands-on leadership

Bi-lingual (preferred)

Education

Bachelor’s degree or equivalent in business or related discipline

Job description

Title: Store Director

Reports to: Regional Director or SVP of Retail (as applicable)

Division: Retail

Overview:

The Store Director is a strategic, innovative and collaborative leader that is responsible for driving sales growth, maximizing profitability and ensuring efficient management of store operations and standards within their location by concentrating on Bucherer 1888’s key strengths. It is crucial that the Store Director focus on building a high-performing team that embodies the Company values, strives to deliver excellence and hospitality in every client experience and understands the importance of cultivating long-term relationships with clients, which is based upon trust.

Essential Job Responsibilities:

• Drivesalesandprofitabilitybycraftingandexecutingeffectivesalesandmarketpenetrationstrategiesalignedwith the organization’s goals.
• Ensureanexceptionalcustomerexperiencebyupholdingelevatedstandardsofserviceandhospitalityand holding accountability to the team of these standards.
• Monitorandanalyzesalesperformancetoidentifygrowthopportunitiesandenhancetheutilizationofavailable tools to achieve sales targets.
• Leadthedevelopmentofhigh-performingClientAdvisorsbyimplementingstrategicluxurywatchsalestraining programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.
• Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.
• Addresscustomerinquiriesandresolveissuespromptlyandeffectively.
• UnderstandlocalcompetitorsandequipClientAdvisorswithinsightsoncompetitorstrategiesandofferings.
• Communicatedailysalesobjectivesandtheiralignmentwithweeklyandmonthlytargets.
• CoachClientAdvisorstodrivebusinessgrowthandmarketpenetration.
  • Providetimely,actionablefeedbacktoClientAdvisorstoenhancetheirsellingcapabilitiesandadapt strategies to fit the local market.
  • Deliverweeklycoachingbasedonperformanceinsights,focusingonoptimizingclientengagement, increasing market share, and achieving sales excellence.
• Createandexecutestrategicactivationstodrivesalesgrowth,ensuringalignmentwithregionalbusiness objectives and budgetary requirements.
• CollaboratewithClientAdvisorstoimplementtailoredinitiatives.
• EnsureClientAdvisorseffectivelyengageinclientelingtopromoteclientloyaltyandretention,activelyutilizingthe CRM system.
• Partnerwithdirectreportmanagerstounderstandthebusinessneedsandstrategiestodrivegrowthamongsttheteam.

LeadershipandTeamManagement

• Providestrategicleadershipandoversighttostoremanagementandallsalesandsupportteamsensuring alignment with business goals and driving operational excellence across all functions.
• Fosteranenvironmentthatiscollaborativeandinspiring,encouragingteamworkandprofessional growth.
• Demonstrateahighlevelofintegrity,bymakingethicaldecisionsandupholdingcompanyvaluesinallinteractions and operations.
• Conduct regular performance evaluations, delivering constructive feedback to support professional growth. Addressperformanceissuesandattendancewithallstoreemployees,escalatingissuestoHRforpartnershipfor corrective actions and as needed.
• Ensure all team members are thoroughly versed in the brand, product offerings, systems (POS, CRM), and companystandardstodeliverconsistent,high-qualitycustomerexperiencesandmaintainoperationalexcellence.
• Continuouslyseekandrecruittoptalentfromcompetitorsknownforexceptionalclientservice,overseeingthe interview, hiring, and onboarding processes.
• Collaborateonspecialprojectsasrequired.

StoreOperations

• Overseedailystoreoperations,includingservice,hospitality,inventorymanagementmerchandisingandvisual presentation and security protocols in alignment with company standards. Ensure management is trained efficiently to lead store operations in Store Director’s absence.
• Managethestore’sbudget,controllingexpensesandprofitability,ensuringfinancialperformanceandbudgetalignment.
• Oversee organizational, personnel and technical management of the Store as well as employees and departments under supervision with overall responsibility (KPIs) in line with the strategy and in accordance with guidelines established by HQ
• Liaise and maintain clear communications cross functionally with corporate partners on marketing, merchandising and operational initiatives.
• Develop strong working rapport with vendor partners.
• Oversee all business reporting, including approval of the Daily Business Report and the preparation of weekly and monthly reports for corporate, personnel scheduling and payroll.

Requirements:

• Must be able to work a flexible schedule throughout the week.
• A passion and affinity for the industry and products.

Direct Reports

• All store employees within assigned location

Qualifications

• 5-7+yearsofrelevantluxuryretailexperience,includingatleasttwoyearsofmanagementexperience.
• Priorwatch and finejewelry experienceishelpfulbutnotrequiredPriorwatchandfinejewelryexperienceishelpful but not required.
• Expertcommunication,leadership,andmanagementskills.
• Naturalnetworker,salesdrivenandresultsorientated.
• Entrepreneurialmindsetwithstrongunderstandingofbusinessanalyticsandobjectives.
• Committedtoongoingprofessionaldevelopmentandcontinuouslearning.
• Willingtobehands-onandworkwiththeteamtofulfilloperationalandorganizationalneeds.
• ABachelor’sdegreeorequivalentinbusinessorrelateddisciplineispreferred.
• Bi-linguallanguageproficiencyisaplustocatertoourinternationalcustomer base.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.