Store Director: Lead Team, Elevate Service, Grow Profit

J.Crew Factory; Boise (ID); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Base pay

Bonus programs

Discount on products

Paid time off

401(k)

Medical insurance

Job summary

J.Crew Group (JCG) is seeking a Store Director to lead a high-performing retail location and ensure profitable operations while building meaningful customer connections. You will recruit, coach, and develop a diverse team aligned with the brand's standards and culture.

You will partner with the District Manager to foster collaboration across the store team, drive service excellence, and maintain store systems and visual merchandising. Flexibility with schedules is required.

Qualifications

• 5+ years of full-time retail management experience; current Store Director experience is a plus.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product and lift/move at least 40 pounds.

Responsibilities

• Lead your team & drive your business with a meaningful connection to every aspect of the brand while maximizing profitability.
• Create exceptional customer experiences through personalized service standards, proactive engagement, and swift resolution of concerns while leading the team to execute service excellence.
• Manage store operations, systems, and technology while ensuring accountability.
• Recruit, train, and develop the best talent to build a diverse team that reflects the communities we serve.
• Partner with the District Manager and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Provide feedback to the District Manager (and relevant business partners) to influence a curated product assortment and the visual merchandise in store.

Skills

Retail management

Team leadership

Customer service

Job description

J.Crew Group (JCG) is seeking a Store Director to lead a high-performing retail location and ensure profitable operations while building meaningful customer connections. You will recruit, coach, and develop a diverse team aligned with the brand's standards and culture.

You will partner with the District Manager to foster collaboration across the store team, drive service excellence, and maintain store systems and visual merchandising. Flexibility with schedules is required.