Store Director: Lead Team, Delight Customers, Drive Growth

J.Crew Factory; Livingston (NJ); On-site; USD 74,000 - 92,000; Full time

Benefits offered by this job

60% discount on branded products

PTO and holidays

401(k) with company match

Medical, dental, vision

Employee discounts

Job summary

J.Crew Factory is seeking a Store Director to lead a retail team and drive profitable store performance while delivering exceptional customer experiences. You will hire, train and develop staff, maintain seamless operations, and partner with district leadership to align with brand standards and community commitments.

You will foster an inclusive, high-performing culture, adapt to fashion trends, and ensure the team delivers top-tier service and results in a dynamic environment.

Qualifications

• 5+ years of full-time retail management experience.
• Ability to hire, train, and develop store staff.
• Strong customer service focus and relationship-building.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead your team and drive store performance while upholding brand standards.
• Deliver exceptional customer experiences through proactive service and swift issue resolution.
• Oversee store operations, systems, and technology with accountability.
• Recruit, train, and develop talent to build a diverse, effective team.
• Collaborate with District Manager and leadership to maintain a positive work environment.
• Ensure the store consistently exceeds goals and delivers best-in-class service.
• Provide feedback to partners to influence product assortment and merchandising.

Skills

Retail management

Customer service

Team leadership

Flexibility scheduling

Brand standards

Job description

J.Crew Factory is seeking a Store Director to lead a retail team and drive profitable store performance while delivering exceptional customer experiences. You will hire, train and develop staff, maintain seamless operations, and partner with district leadership to align with brand standards and community commitments.

You will foster an inclusive, high-performing culture, adapt to fashion trends, and ensure the team delivers top-tier service and results in a dynamic environment.