Store Department Manager: Lead, Coach & Elevate Sales

Recreational Equipment, Inc.; Olympia (WA); On-site; USD 37,000 - 47,000; Full time

Job summary

REI Co-op is seeking a Store Department Manager (SDM) to coach and motivate store sales teams in Washington. You will be a key member of the store management team, managing a retail staff to achieve business and service goals.

You will lead with energy, recognize top performers, and foster a culture of customer focus and accountability. The SDM role emphasizes communications, coaching, and development of diverse talent, with a focus on improving sales performance and service across channels.

Qualifications

• 3+ years of successful retail management experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Responsibilities

• Plans, identifies, communicates, and delegates responsibilities to team.
• Handle training, coaching, recognition, and performance management
• Direct the execution of our core standards and overall visual direction.
• Drive sales through all channels by maximizing selling behaviors.
• Make business adaptations to increase sales and service.
• Communicate key company strategies and changes to teams as needed.
• Recruits and develops diverse talent from within and outside the organization.
• Inspire a customer‑centric culture by recognizing and rewarding team.
• Develop top performers and evaluate performance, give coaching and appropriate level of feedback.
• Builds teams through effective employee development, involvement, and communication.

Skills

Retail Management

Relationship Building

Feedback Friendly

Problem Solving

Prioritization

Communication

Team Leadership

Employee Development

Job description

REI Co-op is seeking a Store Department Manager (SDM) to coach and motivate store sales teams in Washington. You will be a key member of the store management team, managing a retail staff to achieve business and service goals.

You will lead with energy, recognize top performers, and foster a culture of customer focus and accountability. The SDM role emphasizes communications, coaching, and development of diverse talent, with a focus on improving sales performance and service across channels.