Retail Department Manager — Lead & Elevate Store Teams

REI; Columbus (OH); On-site; USD 53,000 - 66,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Paid time off

Job summary

REI Co-op is seeking a Store Department Manager (SDM) to coach and motivate store sales teams. You will be a key member of the store management team, directing a team of retail staff to achieve REI business and service goals.

Your leadership will reward performance, deepen engagement, and cultivate synergy as you drive sales and service across channels. This role requires energetic, visible management and a passion for helping others excel.

Qualifications

• 3+ years of successful retail management experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.

Responsibilities

• Plans, identifies, communicates, and delegates responsibilities to team.
• Handle training, coaching, recognition, and performance management
• Direct the execution of our core standards and overall visual direction.
• Drive sales through all channels by maximizing selling behaviors.
• Make business adaptations to increase sales and service.
• Communicate key company strategies and changes to teams as needed.
• Recruits and develops diverse talent from within and outside the organization.
• Inspire a customer-centric culture by recognizing and rewarding team.
• Develop top performers and evaluate performance, give coaching and appropriate level of feedback.
• Builds teams through effective employee development, involvement, and communication.

Skills

Retail management

Communication

Relationship building

Feedback openness

Problem solving

Prioritization

Team leadership

Job description

REI Co-op is seeking a Store Department Manager (SDM) to coach and motivate store sales teams. You will be a key member of the store management team, directing a team of retail staff to achieve REI business and service goals.

Your leadership will reward performance, deepen engagement, and cultivate synergy as you drive sales and service across channels. This role requires energetic, visible management and a passion for helping others excel.