Store Department Leader – Fashion, Sales & Team Development

Milwaukee Succeeds; Gurnee (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Staff discount

Benefits package

Job summary

H&M in Gurnee Mills Mall seeks a Department Manager to lead a dynamic team, drive sales and ensure premium customer experiences. You will oversee recruitment, onboarding, performance management, and collaboration with Visual Merchandiser teams to maintain strong in-store presentation.

You will manage day-to-day operations, meet budgets, and develop plans to optimize results while promoting loyalty programs and sustainability initiatives.

Qualifications

• Experience leading a retail team and driving store results.
• Strong communication and collaboration across store teams.
• Ability to recruit, onboard, develop and evaluate staff.
• Focus on delivering exceptional Omni customer experience and visual standards.

Responsibilities

• Lead omni customer experience and ensure visual and commercial presentation per guidelines.
• Recruit, onboard, coach, and evaluate team performance.
• Drive sales, budgets, and profit optimization through plans and action.
• Promote customer loyalty programs and sustainability initiatives.
• Ensure store operations, opening/closing, and admin routines are compliant.

Skills

Leadership

Team development

Communication

Budgeting

Customer service

Recruitment

Performance management

Onboarding

Tools

Instore Care App

Click & Collect

Smart Store

Job description

H&M in Gurnee Mills Mall seeks a Department Manager to lead a dynamic team, drive sales and ensure premium customer experiences. You will oversee recruitment, onboarding, performance management, and collaboration with Visual Merchandiser teams to maintain strong in-store presentation.

You will manage day-to-day operations, meet budgets, and develop plans to optimize results while promoting loyalty programs and sustainability initiatives.