Store Department Leader: Customer Experience & Sales

H&M; Aurora (IL); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Staff Discount 25%

Medical Coverage

Dental & Vision

401K

Commuter Benefits

Employee Assistance Program

Job summary

H&M is seeking a Department Supervisor in Aurora, IL to lead daily store operations with a focus on delivering an exceptional customer experience. You will oversee merchandising, customer service, and promotional activities while guiding team members to achieve sales and service goals.

The role requires strong leadership, communication, and analytical skills, with a commitment to store standards and a collaborative approach to achieving results.

Qualifications

• Emerging leader who takes responsibility and drives results.
• Strong communication and analytical problem-solving abilities.
• Customer-centric mindset with focus on sales and service excellence.

Responsibilities

• Support omni-channel customer experience and maintain visual and commercial standards.
• Represent the H&M brand positively in customer interactions.
• Identify department strengths and commercial opportunities with the Department Manager.

Skills

Leadership

Communication

Analytics

Customer Focus

Retail Operations

Job description

H&M is seeking a Department Supervisor in Aurora, IL to lead daily store operations with a focus on delivering an exceptional customer experience. You will oversee merchandising, customer service, and promotional activities while guiding team members to achieve sales and service goals.

The role requires strong leadership, communication, and analytical skills, with a commitment to store standards and a collaborative approach to achieving results.