Store Department Lead: Growth, Team & Sales

H&M; Ponce (PR); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Staff discount

401K match

Medical, Vision & Dental coverage

Paid time off

Job summary

H&M USA is seeking a Department Manager to lead a store team and deliver an outstanding omnichannel customer experience. You’ll drive visual standards, sales targets, and budget plans while fostering collaboration, development, and community engagement.

The role emphasizes leadership, process excellence, and data-driven decision making. You will recruit, coach and evaluate staff, participate in onboarding, and coordinate with the Visual Merchandiser team to execute store strategies and

Qualifications

• Experience leading a department or large team.
• Strong leadership and communication skills.
• Ability to analyze sales data and create plans to optimize results.

Responsibilities

• Ensure an excellent operational and visual experience for store, customers, and colleagues.
• Lead recruitment, onboarding, performance evaluations and development of your team.
• Set sales and budget goals and develop plans to drive profitability.
• Promote customer loyalty programs and sustainability initiatives in-store.
• Manage fitting room and checkout operations, admin routines and compliance.

Skills

Leadership

Communication

Analytical

Budgeting

Customer Focus

Job description

H&M USA is seeking a Department Manager to lead a store team and deliver an outstanding omnichannel customer experience. You’ll drive visual standards, sales targets, and budget plans while fostering collaboration, development, and community engagement.

The role emphasizes leadership, process excellence, and data-driven decision making. You will recruit, coach and evaluate staff, participate in onboarding, and coordinate with the Visual Merchandiser team to execute store strategies and