Store Customer Service Specialist

Sherwin-Williams; West Jordan (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the paint industry is seeking a full-time Customer Service Specialist for their retail store. The role involves achieving excellent customer satisfaction, managing sales transactions, and providing expert product recommendations. The ideal candidate will possess strong communication skills and a valid driver's license, with a commitment to maintaining high store standards while meeting performance goals.

Qualifications

• Must be 18 years old and authorized to work.
• Valid, unrestricted Driver's License is required.
• Experience in retail or customer service is preferred.

Responsibilities

• Ensure high customer satisfaction through excellent service.
• Process sales transactions accurately and meet sales goals.
• Assist customers in person and over the phone.

Skills

Customer service

Communication

Problem-solving

Sales

Education

High School diploma or GED

Job description

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to resolve customer concerns promptly, ensure maximum client satisfaction, stay up-to-date with product features, and maintain high quality and visual standards of the products and store.

Customer Service Specialists are tasked with achieving excellent customer service while meeting the store’s sales goals. Job duties involve contact with customers, including minors; access to cash, electronic equipment, personal information, merchandise, and other items of value, which may be supervised or unsupervised. A criminal history review is necessary to protect the business, its reputation, and the safety of customers, staff, vendors, and the public.

This is a FULL-TIME position based at Store #8062, located at 5504 W 7800 S, West Jordan, UT 84081.

Qualifications

Minimum Requirements:

• Must be at least 18 years old
• Legally authorized to work without sponsorship now or in the future
• Valid, unrestricted Driver’s License
• Able to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation
• Willing to work all scheduled hours, including evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least 1 year experience in delivery, retail, or customer service
• Experience selling paint and related products
• Experience operating tinting and mixing equipment
• Ability to communicate in more than one language, especially Spanish

Sales Responsibilities

• Ensure high customer satisfaction through excellent service
• Assist customers in person and over the phone by determining needs and presenting products
• Build trust with wholesale and retail customers
• Process sales transactions accurately
• Meet sales goals regularly
• Maintain work order files and formulas
• Retrieve products from shelves or warehouse
• Tint and mix products as per customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks and assist with deliveries
• Maintain stock and presentation of assigned areas
• Stay knowledgeable about products and discuss options
• Follow inventory control procedures
• Suggest ways to improve sales