Indiana Customer Service Specialist

Konsus, Inc. (Superside); United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist to manage inbound calls remotely. The role involves aiding customers with their orders, resolving issues, and ensuring customer satisfaction while working in a virtual environment. Applicants must reside in Indiana and be prepared to work flexible hours including weekends and holidays.

Qualifications

• Experience navigating multiple systems while assisting customers.
• Ability to work in a structured virtual environment.
• Self-provided computer that meets system requirements.

Responsibilities

• Assist customers with orders and accounts.
• Handle a high volume of customer inquiries.
• Perform tasks like confirming refunds and placing orders.

Skills

Problem-solving

Customer assistance

Virtual environment navigation

Job description

A company is looking for a Customer Service Specialist to handle inbound customer calls remotely.

Key Responsibilities

• Assist customers with their orders and accounts by problem-solving
• Handle a high volume of inbound customer inquiries and offer additional products during interactions
• Perform tasks such as confirming refunds, taking payments, placing orders, and analyzing account data

Required Qualifications

• Must reside in Indiana and be in the Eastern Time Zone
• Ability to work in a virtual environment with a structured schedule
• Experience navigating multiple systems and screens while assisting customers
• Must have a self-provided computer or laptop that meets system requirements
• Available to work weekends, holidays, and additional hours as needed