Kentucky Customer Service Specialist

Konsus, Inc. (Superside); United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist to work remotely in Kentucky. The role involves managing customer inquiries and providing tailored support while being part of a remote team. Candidates must have strong problem-solving skills, experience in a virtual environment, and the ability to work weekends and holidays as needed.

Qualifications

• Must reside in Kentucky and be in the Eastern Time Zone.
• Experience working in a virtual environment with a structured schedule.
• Availability to work weekends and holidays as needed.

Responsibilities

• Handle a high volume of inbound customer inquiries.
• Provide personalized customer experiences and promote additional products.
• Report to a Customer Service Supervisor and maintain a distraction-free work environment.

Skills

Problem Solving

Customer Service

Adaptability

Job description

A company is looking for a Customer Service Specialist to work remotely in Kentucky.

Key Responsibilities

• Handle a high volume of inbound customer inquiries and assist with orders and accounts
• Provide personalized customer experiences and promote additional products during interactions
• Report to a Customer Service Supervisor and maintain a distraction-free work environment

Required Qualifications, Training, and Education

• Must reside in Kentucky and be in the Eastern Time Zone
• Ability to problem solve and de-escalate unique situations in a high-paced environment
• Experience working in a virtual environment with a structured schedule
• Must have a self-provided computer with Windows 10 or newer and high-speed internet connection
• Availability to work weekends, holidays, and additional hours as needed