Store Customer Experience Supervisor

Total Wine & More; Minnetonka (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Generous store discounts

Health care plans

401(k)

Disability & life insurance

Paid parental leave

Pet insurance

Job summary

Total Wine & More in Minnetonka, MN, seeks a Supervisor to support store leadership in delivering best-in-class service and a distinctive beverage experience. You will supervise front-end operations, mentor team members, and drive sales metrics while maintaining a welcoming, knowledgeable atmosphere for customers.

You will ensure legal compliance in alcohol sales, uphold safety and cleanliness, and coordinate training across shifts to build product knowledge and service skills.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years experience, 1+ year supervisory in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

POS familiarity

Inventory software

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Minnetonka, MN, seeks a Supervisor to support store leadership in delivering best-in-class service and a distinctive beverage experience. You will supervise front-end operations, mentor team members, and drive sales metrics while maintaining a welcoming, knowledgeable atmosphere for customers.

You will ensure legal compliance in alcohol sales, uphold safety and cleanliness, and coordinate training across shifts to build product knowledge and service skills.